Complaints Advisor - Hertfordshire, United Kingdom - James Andrews Recruitment Solutions Ltd

Description

We are currently partnering with a leading higher education institution based in Hertfordshire, who are recruiting for an Employee Relations Advisor to join their growing team on a temporary basis (4 months).Our client is proud to be recognised as one of the world's leading specialist educational body in their field.

This is a full-time position with a negotiable rate (subject to experience) and the start date is the week commencing the 29th of April.

Duties will include (but are not limited to): Working under the discretion of the ER Manger providing professional advice and guidance to managers on the full range of ER casesSupporting the ER Manager in the management of more complex ER cases, change management processes, e.g.

arrange meetings, take minutes, draft investigation reports, deal with appropriate follow-upsSupporting managers in identifying constructive and business focuses solutions to difficult people issues using the insitutions Management ToolkitAssisting with researching and developing the RVC's employment policy framework as required by the Employee Relations Manager and Deputy Director of HRSupporting the HR team by helping to promote awareness of Care First, which is an Employees Assistance Programme that provides a confidential advice and counselling serviceExperience required:Experience of providing accurate and relevant employee relations advice and case management on a range of ER issuesKnowledge of current employment law and applying best practiceIntermediate level in Word, Excel, PowerPoint and OutlookAbility to work on own initiative and without close supervisionWorking hours:35 hours per week Monday

• Friday, 9am 5pm Please note that you require recent experience to apply for this role.