Helpdesk / Service Desk Support Agent - Bromley, Greater London, United Kingdom - Bromcom Computers Plc

Description

A fantastic opportunity to join a leading company in the Education Technology sector, ideally suited to an experienced MIS user/ data manager or someone with experience of supporting Edtech products.

The position will focus on customer support for school MIS and finance systems, and over time, progressing to more proactive, 'expert' support.

There are clear routes for career progression and development - our software support agents have gone on to work intraining/consultation,software implementation / technical project management andmanagement positions within the company.

We offer flexible working arrangements, with half of our team already working from home full time. We provide comprehensive and ongoing training to all staff joining us.

Please note this is a fixed term contract for one year , with the strong potential to extend for the right candidates.

This role reports to the Helpdesk Manager.
Manage a variety of requests from customers - these range from queries to more complex incidents, reported via telephone calls, online chat, emails or online
Use your product expertise to investigate technical issues and escalate to higher support tiers if needed
Previous experience in a Support Role