Maintenance Supervisor - London, United Kingdom - Urbanest UK LTD

Urbanest UK LTD

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Us

This is a wonderful opportunity to join an ambitious, thriving and professional company with a true innovative spirit, located in heart of London (zone 1).

Our business original started in 2009 and we have grown quickly. With exciting projects in the pipeline we are looking to double in size in the next 3-4 years. We're ambitious, our Mission is to achieve 10,000 beds by 2025.

We have a head-office in Covent Garden and we operate out of 8 properties (King's Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City and Westminster), with nearly 4,000 beds that operate on a 24/7 basis.

We offer an amazing living experience with students who attend top universities such as Kings College, LSE, City University of London, NYU, SOAS and University of the Arts.

Each of our residents' rooms are designed to maximise space and light, and deliver the best in modern living with innovative finishes.

Our properties have a great community feel; with both lively and buzzing social areas and quiet study spaces for our residents.

There is a co-ordinated calendar of in-house events that we run regularly and these help students to discover London, settle in, meet new people and enjoy their time living with us.

You will be joining a 180+ strong team.

We all catch up and celebrate at different events throughout the year (the Christmas and Summer parties) and in your role you may cover for other colleagues at different properties when they are off on holiday or away from the business.

We very much work on a daily basis in line with our Values - 'IDEAS' and we pride ourselves on a warm, collaborative and welcoming culture; where we are happy to help and support one another.

Our urbanest Vision is to achieve "a living experience better than yesterday; even better tomorrow" and we rely on everyone to play an important part in this.

The Role
Maintaining our properties

Provide a secure, comfortable and safe urbanest environment.
Maintain our assets through management of planned preventative maintenance programmes and reactive maintenance activities.
Manage the facilities, PPM, RM and Lifecycle of the building, to ensure Customer & Property Management objectives and KPI targets are met.
Support Maintenance Managers with the achievement of 100% compliance in Audit.
Regularly perform checks to ensure that all Property Documentation Files are accurate and up to date.
Monitor and Manage property team adherence to H&S policy ensuring that Risk Assessments and Method Statements are obtained/ maintained and that safe systems of work are followed.

Supporting our residents

Working with your other colleagues from the Customer and Night Teams to achieve the best results and solutions for our residents, 24/
Respectful of people's privacy and personal information we will train you on all aspects of GDPR.
Provide excellent customer service and observe the Maintenance Team's interaction with customers providing feedback to continuously improve service.

Being part of the team

Act as an ambassador of urbanest with customers, role modelling company values, personal presentation, politeness and professionalism at all times to stakeholders.
To join in and speak up, making a constructive contribution at the monthly team meetings.
Deputise for the Maintenance Manager during periods of absence & attending key business meetings in their place.
Support Maintenance Operatives with maintenance tasks and develop colleagues practical and technical skill.
Support in the induction of new team members helping them to be fully operational within role in a timely fashion.
Comanage property turnaround periods with the Maintenance Manager providing comprehensive and consistent progress updates.
Build positive working relationships with third party contractors ensuring challenges are overcome swiftly and service provided is of a consistently high standard.
Support Maintenance Managers to identify training needs of Maintenance team and address any developmental areas.
Carry out specific training to help you in your role and to acquire new skills including full training on our bespoke IT Resident reporting systems and processes.

What's in it for you?

Competitive salary based on experience + 10% annual discretionary bonus
A smart appearance and presentation is important your urbanest polo top, fleece and name badge will be provided.
Supporting the business by working oncall on a rotating basis

About you

Are you comfortable and experienced in taking a hands on approach with resolving resident maintenance issues as they arise?
Do you have experience working in Facilities/ Estates/ Maintenance with a proven track record of maintaining assets to an exceptional standard?
Have you hands on experience of developing junior colleagues' technical ability ?
Do you have good common sense and are eager to help find practical solutions?
Flexible in your approach to work ta