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- Leading a team in creating an exceptional and memorable retail experience for the guests on board
- Leading and inspiring the team to provide exceptional customer service, whilst delivering sales and profit targets
- Setting an example for your team by acting as a role model
- Identify and deliver training requirements within your team
- Take ownership of your client base including outreach to clients for events such as private sale, in-store events and product knowledge
- Consistently deliver the highest possible standards both on the shop floor and in back office operations
- Proven experience as a Retail Manager or Assistant Manager (ideally with experience at sea)
- Motivated in leading a team to achieve and exceed sales targets
- Excellent face to face customer service and sales ability, utilising strong communication and interpersonal skills
- Proven ability in public speaking and showcasing luxury items
- Adaptable to change and able to work in a high-pressure environment
- A strong leader and team player who is commercially driven and goal orientated
- Highly competent in store and HR processes including sales reports, loss prevention, audits, appraisals, disciplinaries etc
- Excellent numeracy and literacy skills
- Competitive salary and generous commission structure
- Accommodation and meals on board
- Necessary visas and seafaring documents to work at sea
- Dedicated in-house bespoke training across sales, product and brand
- Guidance, support and development from the central office team
- Contract role, working and living at sea for up to 6 months at a time, with a 1-2 month break at home between contracts
Retail Manager - Bristol, United Kingdom - Harding
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