Claims Handler - Stoke-on-Trent, United Kingdom - Davies Group

Davies Group

Verified Company

Stoke-on-Trent, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Claims Handler - Hanley, Stoke on Trent**
Monday-Friday; 37.5 hours per week

Hybrid working available following probation
Davies are looking to recruit exceptional Claims Handler's to join our growing Property team in our Stoke office.

This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients.

At Davies
, we value transferable skills and qualities that focus on what you can bring to the role.

While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.

Once you join Davies there is no ceiling to where you can go within our business

Accountabilities:

Interacting with a variety of people including customers, insurers, suppliers and colleagues around the country
Reviewing policies to correctly determine how to progress a claim
Ensuring the policyholder is kept informed on progress of their claim, composing informative letters and other written correspondence
Reviewing data to set up new claims, appointing contractors
Issuing payments to policyholders as well as arranging settlements and invoice payments where necessary
Ensuring claims are updated with any changes on internal system
Ensuring compliance with our contractual and regulatory requirements
Managing and reviewing diaries in a timely manner
Contributing to team, division and wider business growth and development

A bit about you:

Ability to delivering outcomes in a fastpaced environment
Great communicator, dedicated to providing a professional and empathetic service to our customers
Proven experience dealing with challenging conversations, while maintaining a professional and adaptable communication style
Excellent time management and organisational skills
Efficient administrative skills with the ability to use MS Office with ease
A proactive and enthusiastic attitude, with great attention to detail
Polite and courteous phone manner

What We Offer:

Reward platform discounts for over 800 retailers
25 days holiday (rising with service)
Wellbeing centre
Recognition programme
Paid fertility appointments
Fostering friendly employer
Pension matched contribution up to 5%
Life Assurance (2 x basic salary)
Development, training and professional qualifications

A bit about Davies:

We are a global team of more than 4,000 professionals operating across the UK, Ireland, the US, Canada & Bermuda.

Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow.

We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.