Student Services Administrator - Greenwich, United Kingdom - Oxford International Education Group

Oxford International Education Group

Verified Company

Greenwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Student Service Administrator

Location:
Oxford International Greenwich School, London

Working hours: 40 hours per week with evening and weekend work from time to time

Start Date:
ASAP

Salary:
£24,000 per annum

Job purpose
The School Administrator completes the School's Office and Reception Area triangle of Student Services.

Working closely with the Activities & Groups Coordinator and Social Programme Manager, the School Administrator performs the majority of customer-facing non-teaching functions at the School in support of the School Principal and office staff.

Main duties and responsibilities

School Management Support

Take handson responsibility in supporting and keeping the Principal informed on the daily administrative operations of the school, including hosting visitors, general site management, welfare & safeguarding, and maintaining the noticeboards as required
Regular liaison with relevant administrative staff of internal departments such as Admissions, Accommodation, Finance, and HR as necessary
Together with the Activities & Groups Coordinator, Social Programme Manager and Student Support Manager ensure the smooth running of the School Office and contribute to the friendly and supportive atmosphere in the school for students and staff
Support the Principal, Academic Team, and office staff in the continuous development of the school and ensuring excellent customer service and a fantastic student experience

School Office/Reception

Act as ambassador for the school dealing with direct walkin sales
Keep track of stock, ordering office supplies, school stationery and other resources necessary for the work and efficient functioning of the School as advised
Prepare the agenda for the weekly Office & Arrivals meeting including arrivals lists and taking the secretarial role of producing minutes & actions of the meetings
Ensure the Reception Area is clean, tidy, & welcoming at all times

Student support and administration

Print student arrivals lists, welcome new students, & record the arrival of new students
Inform Admissions and the School academic management of students who have not arrived
Monitor student attendance and ensure the implementation of the Schools' U18s & general attendance and absence policies reporting serious concerns to the School senior management team
Lead on maintaining accurate records of student data such as adult accommodation records
Keep uptodate student files including information of passports and visas as necessary and recording student contact information on to the School database
Help students to resolve problems, directing them to the relevant School staff as necessary
Provide students with information on courses, payment, exams, Greenwich, travel, doctor registration, bank accounts etc.
Prepare and issue student letters such attendance letters, enrolment letters, Council tax etc.
Book departure transfers for students and ensure transfer information is issued in good time

Finance

Liaise with Finance and Admissions over student payments, bookings, and refunds
Keep track of and collect tuition and accommodation fees paid directly at the school
Keep an accurate daily record of payments taken and make available to the Principal as necessary
Collect, file, and organise school services cleaning, photocopier, recycling, rubbish collections and other contracts and invoices and make available to Principal as necessary
Record daily petty cash expenditure and make available to Principal as required

General/Cover Responsibilities

Deliver excellent customer service in all areas of work
Keep updated and informed on all school products
Provide information to prospective students, strive to sell and process direct course bookings, and 'walkins'
Organise trial lessons as required
Provide information and sell tickets for the school social programme in support/in absence of Social Programme Manager as required
Cover daily accommodation requirements in absence of Accommodation team members
Contribute to sharing the school emergency phone at weekends and evenings throughout the year
Prepare the emergency phone handbook for weekends when not taking the phone

Person specification

Statutory requirements

Eligibility to live and work in UK
Undergo full DBS

Qualifications

Good numeracy and literacy skills
Undergraduate degree
Certified IT skills
First aidtrained
Fire Marshal Trained

Experience

and knowledge

Experience of working in an office
Experience of working in an administrative role
Experience of working in customerfacing role and of providing excellent customer service
Experience of working with students from a diversity of cultures
Managerial experience/having specified accountabilities in an administrative context
PA/Reception experience
Worked in a student services role at a language school

**Skills and