Senior Executive-Workforce Management-WFM - London

You can expect to learn many aspects of Workforce Management that our clients engage in as a Senior Executive-Workforce Management-WFM. · ...

Monitors the queue real-time and analyzing data across different measures such as service levels or staffing interval requirements to implement Rules of engagement. · ...

Oversee the configuration optimization and troubleshooting of dialer systems monitor the performance of the dialer software and adjust settings to maximize conversion and agent efficiency ensure compliance with regulatory requirements such as Do Not Call (DNC) list and other tele ...

We partner with clients using a data and AI-led approach to reinvent business models, · drive better business outcomes and unlock growth with speed.<p(EXL harnesses the power of data, · analytics,AI,and deep industry knowledge to transform operations for · the world's leading cor ...

Monitors and manages live operational performance across teams to ensure service level targets are met. · Responsible for tracking real-time metrics such as call volume, agent availability, and adherence, and for making immediate adjustments to workforce allocation to optimize ef ...

Monitors the queue real-time while tracking, documenting and communicating agent activity on multiple lines of businesses Adjust the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing ...

We're looking for a Workforce Manager to support a high-profile newsroom environment, · ensuring the smooth and effective rostering of staff and freelancers across a fast-moving news operation. Build, manage, and maintain staff rotas to support newsroom and newsgathering requirem ...

We're looking for a Workforce Manager to support a high-profile newsroom environment, ensuring the smooth and effective rostering of staff and freelancers across a fast-moving news operation. · ...

We're looking for a People / Workforce Manager who can lead, inspire and develop a high-performing team of faculty staff. · This is a people-first leadership role, · perfect for experienced managers who thrive on building strong teams and creating an environment of continuous imp ...

Sky News is looking for a Workforce Manager to support the Sky newsroom with rostering of staff and admin duties. · We are looking for someone who is highly organised, with excellent communication skills & has an interest in the news agenda. Help build and maintain rotas to help ...

Workforce Planning Manager · Fixed term contract · Hybrid - London Area · Why work for us? · This is a pivotal moment for Premium Credit as we continue to scale our operations and invest heavily in digital transformation. We are hiring a Workforce Planning Manager to lead the evo ...

We are hiring a Workforce Planning Manager to lead the evolution of our workforce planning capability across our Operational teams. · Strategic Workforce Planning: Lead the development of long-range and annual workforce plans aligned to business strategy and growth forecasts. · D ...

We are hiring a Workforce Planning Manager to lead the evolution of our workforce planning capability across our Operational teams, · including our contact centre and back‑office teams.This is a unique opportunity to shape a workforce planning function, working with modern WFM to ...

This is a pivotal moment for Premium Credit as we continue to scale our operations and invest heavily in digital transformation.We are hiring a Workforce Planning Manager to lead the evolution of our workforce planning capability across our Operational teams, including our contac ...

Workforce Planning Manager · Fixed term contract · Hybrid - London Area · Why work for us? · This is a pivotal moment for Premium Credit as we continue to scale our operations and invest heavily in digital transformation. We are hiring a Workforce Planning Manager to lead the evo ...

We're on a mission to make money work for everyone. · We're waving goodbye to the complicated and confusing ways of traditional banking. · This is a significant opportunity to step into a crucial Workforce Management Service Manager role. · ...

This is a significant opportunity to step into a crucial Workforce Management Service Manager role.As a Level 40 position, you'll report directly to the Senior Service Manager and play a pivotal part in shaping our Workforce Management (WFM) strategies. · ...

The Workforce Planning Manager is responsible for forecasting resource requirements and developing strategic staffing plans to support customer-facing operations in B2C Front Office environments.This includes ensuring the organisation can meet service demands efficiently while ma ...

This is an exciting time of growth for us, · and we are hiring a Workforce Manager to help us continue this success. · This is a great opportunity to develop a varied and rewarding career with · a company that invests in, · recognises and rewards its people. · ...

We are seeking an experienced Organisational Design Manager to join our Financial Services team and support delivery across solution offerings of Future Workforce and Future Organisation Design. · ...