Associate - Business Analyst-Workforce Management-WFM - London

We partner with clients using a data and AI-led approach to reinvent business models, · drive better business outcomes and unlock growth with speed.<p(EXL harnesses the power of data, · analytics,AI,and deep industry knowledge to transform operations for · the world's leading cor ...

Monitors the queue real-time while tracking, documenting and communicating agent activity on multiple lines of businesses Adjust the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing ...

You can expect to learn many aspects of Workforce Management that our clients engage in as a Senior Executive-Workforce Management-WFM. · ...

A Real-Time Analyst with MIS focuses on monitoring and analyzing real-time performance metrics within a Management Information System (MIS) to ensure optimal operational efficiency and service delivery. · ...

Role Summary · Location: Remote · This role will support the UK Productivity & Deployment Manager in ensuring SSP's workforce management (WFM) tools are used effectively and consistently. · The role combines data analysis, system expertise and operational understanding to ensure ...

Monitors the queue real-time and analyzing data across different measures such as service levels or staffing interval requirements to implement Rules of engagement. · ...

This role will support the UK Productivity & Deployment Manager in ensuring SSP's workforce management (WFM) tools are used effectively and consistently. The role combines data analysis, system expertise and operational understanding to ensure the right people are in the right pl ...

This role will support the UK Productivity & Deployment Manager in ensuring SSP's workforce management (WFM) tools are used effectively and consistently. · Configure and manage workforce management (WFM) system settings · Monitor schedule quality and adherence to KPIs · ...

· Fixed-Term · Role Summary · Location: Remote · This role will support the UK Productivity & Deployment Manager in ensuring SSP's workforce management (WFM) tools are used effectively and consistently. · The role combines data analysis, system expertise and operational understa ...

Oversee the configuration optimization and troubleshooting of dialer systems monitor the performance of the dialer software and adjust settings to maximize conversion and agent efficiency ensure compliance with regulatory requirements such as Do Not Call (DNC) list and other tele ...

This role will support the UK Productivity & Deployment Manager in ensuring SSP's workforce management (WFM) tools are used effectively and consistently. · The role combines data analysis, system expertise and operational understanding to ensure the right people are in the right ...

This is an exciting opportunity for an experienced Workforce Information Analyst to join our team. · Workforce information is a key resource to enable managers to deliver services in a cost-effective way and you will have a key role in supporting this.The workforce Information te ...

The primary purpose of this role is to support the execution of the Digital & Technology ( ...

The primary purpose of this role is to support the execution of the Digital & Technology ("D&T") workforce strategy to ensure our organisation is equipped with the right talent, skills and capacity in the right location to meet current and future business needs and drive producti ...

We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. · Join Close Brothers Premium Finance Team where you will provide forecasting, capacity planning, and scheduling solutions where appropriate and ...

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. · ...

· We create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. ...

We are looking for a Business System Analyst with demonstrated HRIS experience to assist with strategic initiatives across our organization. Experience with Workday is preferable for this role. You will work cross-functionally to achieve business goals through system configuratio ...

We're looking for a Workforce Manager to support a high-profile newsroom environment, · ensuring the smooth and effective rostering of staff and freelancers across a fast-moving news operation. Build, manage, and maintain staff rotas to support newsroom and newsgathering requirem ...

We're looking for a People / Workforce Manager who can lead, inspire and develop a high-performing team of faculty staff. · This is a people-first leadership role, · perfect for experienced managers who thrive on building strong teams and creating an environment of continuous imp ...