Extra Care Scheme Officer - Walton-on-Thames, United Kingdom - PA Housing

PA Housing

Verified Company

Walton-on-Thames, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Please note:
This role is based at Chestnut House (SW15)

Applicants must be able to pass a DBS check. If you are unsure about this, please speak to a member of our recruitment team.

Additional role requirements:

So what's the role all about?

As an Extra Care Scheme Officer at Chestnut House, you will be delivering housing management functions within an Extra Care Setting to ensure sustainability of residents tenancy's.

Working Hours:

Some of the key tasks and responsibilities include:

Analyse problems, seek relevant information if necessary, balance issues and priorities and implement or recommend solutions or a course of action
Take ownership of customer problems and responds appropriately and promptly
Respects legitimacy of customer expectations at all times
Assist in managing the Scheme, ensuring a high standard of service is provided to PA Housing customers
Assist in supervising the cleaning and garden maintenance contracts (for communal areas only) and maintenance of the building
Participate in light cleaning of communal areas as necessary
Ensure action is taken including budgeting and debt counselling advice to prevent arrears
Ensure all Housing Benefit claims are established and evidenced from the start of the tenancy
Liaise with the Customer Contact Centre and contractors to monitor the progress and quality of repairs
Assist in collating information for use at management liaison group meetings and other external meetings
Provide verbal and written reports as requested

To be successful in this role, we'd be looking for the following

Experience in a customer services environment
Experience in a relevant Housing Sector area
Good knowledge of existing housing law and pending changes
Sound understanding of issues impacting on the social housing sector and tenants
Knowledge of Housing policy, procedures and good practice
Understanding of Equal opportunities and Diversity
Knowledge of Housing systems and databases

Please refer to the attached job
**description to find out more