Customer Service Manager - Cambridge, United Kingdom - Jenson Fisher Consulting Ltd

Jenson Fisher Consulting Ltd

Verified Company

Cambridge, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Quality Manager

£24,000 per annum, with an achievable £32,000 OTE

Our client is a leading and successful privately owned automotive network, operating over 30 sites across London, Essex, Hertfordshire, Suffolk, Buckinghamshire, Bedfordshire and Cambridgeshire, on behalf of the industry's biggest manufacturers.

With a turnover more than £500M, and over 700 staff in the UK, they now seek a
Customer Quality Manager to review, manage and improve the customer experience across the local dealership.

Take Responsibility for:

To be the communications coordinator of all customer feedback and to ensure this is delivered to the relevant divisional managers to review and improve scores
To identify trends in the Quality Score Reports and hold quality meetings that enable the development of process improvements to increase future scores
To review the manufacturers dealership scores and identify weaknesses to be addressed
To constantly review the site, ensure the customer experience is pleasant and that staff are polite and always acting in a professional manner
Ensure cars, equipment and furniture at the dealership is clean and tidy
To be in the public domain and be a 'frontofhouse' contact for customers and the manufacturer

Skills/ Experience/ Qualifications:

You must be eloquent, professional, and presentable
Have customer services experience. Hospitality, Retail, Hotel, Travel or Food & Beverage would be an advantage
Able to deal with challenging customer queries in a calm and professional manner
Able to lead meetings and work across teams in a professional assertive manner to ensure Quality Scores improve and remain high
Able to manage the manufacturers stakeholders

Hours: