Claims Handler - London, United Kingdom - Balfour Beatty

Balfour Beatty

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the role

Balfour Beatty are currently looking for a
Claims Handler to join our Connect Plus Services (CPS) Team based in
Leatherhead or Dartford.

We are looking for someone to join our successful claims team on the M25.

You will be part of a team effort to support the effective, efficient, best in class recovery of costs and management of all claims received or generated for the repair of damage on the network from the responsible parties.

What you'll be doing
As a
Claims Handler you'll

Manage claims to ensure they are continually progressed and actioned accordingly
Effective and efficient Claims handling and Credit control in a target driven highway services operating environment
Collection and processing of information relating to all types of claims
Support the process of the reimbursement of costs to third parties for damage incurred whilst on the network ("red claims").
Support the process of the recovery of repair costs from damage caused by third parties whilst on the network ("Green claims")
Provide exceptional customer service to all customers (internal and external)
Prepare claims documentation and correspondence to answer all points of claim
Negotiate settlement of claims with insurer and public
Chase outstanding invoices and report on claim progress as requested
Respond to queries coming into the Claims Team in a timely manner
Work to achieve targets and objectives set by the Claims Management Team.
Comply with all claims processes, policies, controls, and regulatory framework
Put forward improvement proposals where appropriate implementing LEAN where applicable

Who we're looking for

You'll have:

Experience of working in a credit control, administration or claims management environment preferably with knowledge of highways services or insurance sector.
Good verbal and written communication skills.
Excellent computer and administrative skills.
Diploma in a relevant field preferred but not essential (CII, CILA, CICM or equivalent legal background or training to provide understanding as to Claim liability

Why work for us
CPS is a joint Venture project with Balfour Beatty, Atkins, and Egis. We operate and maintain the M25.

The M25 is the busiest section of motorway in Europe and requires careful and efficient planning of work in order to deliver over £100m of annual investment in the highway infrastructure each year, in addition to planned and reactive maintenance activity.

If you have or are looking for a career in Highways, working on the M25 will give you experience and challenge that no other highways project can offer

About us

At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business.

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and Women into Construction.

In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment.

We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

Job Reference:
BBUK04182