Apprentice Customer Service Advisor - Leeds, United Kingdom - Mercedes-Benz Apprentice Programme

Mercedes-Benz Apprentice Programme

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Expert Apprenticeship

As a Customer Service Expert Apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology to support the needs of the customer.

You will acquire the skills to deal with challenging situations and develop plans to drive loyalty and retention and exceed customer expectations.

The role of a Customer Service Expert

Understanding your customers and the business
Developing knowledge of relevant regulations and legislation
Using appropriate resources and technology to meet the needs of customers
Keeping up to date with the most recent product information
Resolving challenges
Understanding the extended customer journey
Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
Analyse service levels and develop options for improvement

Desired Skills and Personal Qualities

Firstclass customer service skills
Organisational skills
Listening & communication skills
ICT skills
Complaint resolution skills
Problem solving abilities
Ability to work independently and as part of a team
An interest in motor vehicles

Entry Requirements

Age 16+
GCSE grades or equivalent A
C) in:
Mathematics
English Language

Important information
We will support you in gaining Functional Skills in Mathematics and English should you require them.

Future Career Opportunities
Completing an apprenticeship is just the start of your career at Mercedes-Benz.

Examples of some career paths our graduates have taken are:

Customer Support Executive

Front of House

Brand Representative
Customer Service Expert leading to After Sales, Service Advisor or Parts Operations Specialist

Job Types:
Permanent, Apprenticeship, Full-time

Salary:
From £5.28 per hour

Schedule:

Day shift

Application question(s):

Why have you applied for this role specifically?
Tell us about your main strengths and skills.
Can you provide an example of an occasion where you have had to use problemsolving skills?
What are your hobbies and interests?
Do you live within 15 miles of the dealership?
How would you rate your customer services skills? Please select either Excellent, Very Good, Good, Average, Limited, None

Education: