Health Care Navigator - Maldon, United Kingdom - Longfield Medical Centre

    Longfield Medical Centre
    Longfield Medical Centre Maldon, United Kingdom

    3 weeks ago

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    Description
    About the Role

    Longfield Medical Centre has an opportunity for health care navigators to join our team on a part time basis, for 31 hours per week, to cover the following shifts times:

    Monday: 8:00-18:30

    Tuesday: 8:00-14:00

    Thursday: 8:00-14:00

    Friday: 8:00-18:30

    Main responsibilities:

  • Answering the telephone.
  • Managing the Patch's (online triage) requests.
  • Dealing with all enquiries from patients attending the surgery.
  • Booking and cancelling appointments.
  • Booking in patients arriving for appointments.
  • Dealing with non-clinical enquiries regarding prescriptions.
  • Recording home visit requests.
  • Tidying up waiting area and clinicians' rooms.
  • Filing of notes, correspondence, results etc.
  • Taking results via the telephone from hospitals.
  • Telephoning patients with results/scans etc., at the doctors' request.
  • Telephoning patients when necessary.
  • Attending staff practice meetings.
  • Chaperoning for patients when necessary.
  • Using SystmOne to send internal tasks, access patient records, send internal and external messages, write patient correspondence etc.
    • About the Candidate

    You will need:

  • Strong inter-personal and prioritisation skills.
  • To be committed to delivering a quality service, be a team player and proactively identify continuous improvement opportunities and implement them.
  • To plan ahead and respond to changes and understand the impact that these changes can have on the overall service delivery of the practice.
  • To engage effectively and handle interactions with a wide range of stakeholders and be comfortable with providing advice and support.
    • About Us Longfield Medical Centre is a semi rural training practice with a rapidly growing list size, currently caring for over 16,500 patients, with anticipation of growth to continue over the next few years. For further information please contact Danielle Poole -

    Disclosure and Barring Service Check

    Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.