Customer Services Administrator - Park Royal, United Kingdom - Speciality Drinks Ltd

Speciality Drinks Ltd
Speciality Drinks Ltd
Verified Company
Park Royal, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Founded in 1999 by Sukhinder and Rajbir Singh, Speciality Drinks Group is a fast-growing and world-renowned international spirits company. It was one of the first multi-channel, multi-market global drinks distributors and is a leader in
its field.

Now made up of four group companies, it is an independently managed business and a recent addition to the Pernod Ricard Group since November 2021.

We pride ourselves on our imagination, creativity and ability to source and sell fantastic spirits across the globe. We love what we do and we would love you to come and join us.


Your unique contribution


The Customer Services Administrator is responsible for the accurate input of orders into our system in a timely manner, confirming orders with customers, and providing customers with delivery dates and estimated delivery times.

From time to time you will provide customers with advice about out-of-stock lines and alternative products available.


You'll also:

  • Communicate with all clients in a professional and helpful manner
  • Support Account Managers with simple customer requests and administrative tasks to ensure all customer enquiries are met and a high level of service is delivered
  • Developing strong working relationships with key operational contacts in the business, including credit control, supply chain, warehouse staff, and delivery drivers
  • To manage relevant Logistics Queries, aim to find solutions quickly and costeffectively, and share learnings to ensure best practice in future.

Your blend of talent

  • Strong administrative skills with a high degree of accuracy and attention to detail
  • IT skills; Microsoft Office Suite; Word, Excel, Outlook including system inputting
  • The ability to remain calm under pressure
  • The ability to work in a fastpaced environment
  • A professional and friendly manner with the ability to build rapport
  • The ability to work collaboratively with team members and stakeholders
  • Proactivity, reliability and a 'cando' attitude


We offer great Healthcare benefits, company pension, staff discounts and 33 days holiday (including Bank Holidays) to give you some down time.


We're committed to diversity and inclusion.
We promote diversity and inclusion throughout our business.

In our teams, we proactively foster a diverse work force and an inclusive culture - an environment where we can truly be ourselves.

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