- Experience of using full range of IT/Patient administration systems
- Experience of patient administration work in a healthcare setting
- Excellent written, communication and audio typing skills
- Knowledge of NHS Service provision including the pathway of care
- One year's experience working in a similar role within a healthcare/hospital setting
- Understanding of medical terminiology
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Orthopaedic Technician - Romford, United Kingdom - Division of Surgery – BHRUT NHS
Description
Job overview
An exciting opportunity has arisen for a Patient Pathway Co-Ordinator to work within an established team to provide administration support to the clinical team and improve patient pathway.
You will act as the first point of contact in communication with patient queries over the telephone and provide a full administrative service to the clinical team which will include audio typing.
The post holder should be proactive and have excellent communication, IT skills and be able to prioritise workloads for themselves to accommodate changing demands within the team and service.
The role is very demanding and the successful applicant will be expected to be a core member of the Hepatology team.
The ideal candidate will have previous NHS experience, a flexible approach to work, maintain a high level of professionalism at all times and experience in audio typing.
Main duties of the job
The Patient Pathway Co-ordinator (PPC) will work within dedicated specialty Divisions to facilitate the smooth running of the patient journey by ensuring that there are coordinated and streamlined administrative processes that revolve around the patient and their individual needs.
Working for our organisation
We provide care for the residents of three diverse London boroughs. Most of our 7,800 permanent staff live in Barking and Dagenham, Havering and Redbridge and the majority are from black, Asian and minority ethnic groups. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.
Our services include all the major specialties of large acute hospitals and we operate from two main sites - King George Hospital in Goodmayes and Queen's Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023. We also provide outpatient services at Brentwood Community Hospital, Barking Community Hospital, Loxford Polyclinic, and Harold Wood Polyclinic.
We're pleased to be leading the way in wait to get the treatment they need. The Elective Surgical Hub at King George Hospital is one of eight to be ; the Care Quality Commission has raised the ratings for at Queen's and King George hospitals; and showed that the Trust was the most improved in 2023 for reducing waits for emergency care.
We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We're also part of the .
Detailed job description and main responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Person specification
Experience/Knowledge
Essential criteria
Desirable criteria
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
