Neighbourhood Housing Officer - Gateshead, United Kingdom - The Jeya Group Ltd
Description
We are looking for Neighbourhood Housing Officer that will deliver a comprehensive, customer focused and responsive tenancy and estate management service to sustain tenancies.
Supporting tenants and helping to create safe and clean sustainable neighbourhoods.The key roles of this post will include:
Corporate
- To ensure conduct and behaviour demonstrates a commitment to the core Council values and promotes cross service working to achieve excellent customer service and outcomes.
- To be proactive in all aspects of health & safety management to comply with current legislation, promote a culture of good health and safety practice within the working environment, ensuring personal responsibilities to yourself and others are discharged in line with company policies and procedures
- To demonstrate a positive, diverse and inclusive attitude in all aspects of day to day work and interactions both internal and external i.e. customers, colleagues and partners
- To actively participate in the evaluation, development and continuous improvement of the service. Keeping up to date with policies, procedures and participating in meetings and training as necessary
- To work as part of a team collaborating and sharing knowledge openly to enhance service delivery, ensuring both individual and team objectives are met
Role Specific
- Proactively manage a cross tenure patch of properties, including properties managed on behalf of other landlords, providing customer focussed services in line with the company's service standards and values.
- To become the key local contact for tenants, providing appropriate support and early intervention to sustain tenancies and maximise income.
- To work with vulnerable tenants, making appropriate referrals and liaising with partners and services to develop and monitor support plans.
- Carry out a range of visits to ensure tenancies are sustained and properties are kept in good condition.
- To provide customers with appropriate housing advice and where necessary carry out home visits to assist the rehousing process; this includes visits to approve mutual exchanges and registration of transfers.
- To proactively manage and investigate reports of nuisance and ASB to prevent escalation. Take appropriate action in each case, working in partnership with other services and agencies to seek a positive resolution.
- To undertake reviews of fixed term and introductory tenancies.
- To provide a responsive estate management service to ensure a clean, safe and sustainable environment, reporting and tackling environmental issues daily.
- Carry out scheduled inspections to support and compliment the daily identification of issues on estates and communal areas.
- To liaise with customers, other services, councillors and a range of partners, on occasion this will mean working outside of normal working hours.
- To support other company services and where appropriate to contact tenants or gain access to homes to minimise repairing and other costs and maximise income in line with the Company's priorities.
- To promote range of customer involvement opportunities and undertake appropriate consultation exercises around the delivery of housing management services.
- To be responsible for managing priorities and achieving key performance targets in line with the Council's performance indicators and service standards and those agreed at the annual appraisal.
- Such other responsibilities allocated which are appropriate to the grade of the post.
Knowledge & Qualifications
Knowledge
- Effective ICT skills including working knowledge of the Microsoft office packages
- Knowledge of housing and social care Issues
- Able to demonstrate a good understanding of equality and diversity and the ability to evidence how this would be displayed within the workplace
- Knowledge of housing related legislation
- Knowledge of Welfare reform
- Knowledge of value for money principlesExperience
- Experience of dealing with potentially difficult situations
- Experience of providing support to vulnerable customers
- Display and evidence a positive "can do" approach
- Experience of effective negotiation and communication skills both verbal and written
- Experience of effective partnership working
- Experience of managing and prioritising a varied workload
- Good organisation and time management skills
- Experience of working under pressure, meeting targets and deadlines
- Experience of property management
- Experience of estate Management
- Experience of tenancy management
- Experience of Housing related software packages and mobile working i.e. Northgate
- Experience of coping and adapting to change
- Experience of working as part of a diverse and inclusive workforce
- Hold a full driving licence or ability to meet the travel requirements of the role
Qualifications:
- 5 GCSE's A C or 4 including Maths and English or relevant demonstratable experience
- Evidence of
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