- Employ effective communication, negotiation and influencing skills with staff and stakeholders at all levels (including senior management) who may hold differing and contentious views.
- Monitor, interpret and quality assure service/product delivery ensuring appropriate processes are in place to flag issues, risks and concerns with the relevant stakeholders
- Application of an Agile mindset to all aspects of your work and can work in a fast-paced, evolving environment, using an iterative method and flexible approach to enable rapid delivery
- Develop and implement qualitative and quantitative measures to determine service and product delivery performance against strategy
- Determine, monitor, and review all business and operational delivery economics includingcosts,operational budgets, staffing requirements and resources
- Be responsible for the line management, recruitment and development of the team
- Devise, develop and implement appropriate information sharing systems
- Have demonstrable experience in utilising diverse methods, tools, and resources in the delivery of strategic objectives.
- Experience of handling the political and cultural aspects of change across complex organisations and managing highly complex and politically sensitive relationships to gain/negotiate successful outcomes
- Experience of leadership, including motivating individuals/departments to achieve challenging goals whilst providing appropriate support tools and clear direction to keep business delivery and performance indicators (KPIs) on track.
- Ability to construct complex business justifications for board approval, incorporating concepts of business benefit realisation.
- Experience developing and managing the timely provision of management information that track overarching objectives and targets across a portfolio of work KPIs and service dashboards
- Able to work with flexibility and adaptability, often within situations of
- ambiguity
- Is self-aware, demonstrating an adaptive leadership capability; self-motivated and pro-active
- Commitment to and focused on quality, promotes high standards in all they do.
- Fosters good working relationships and values diversity and difference
- Committed to continuing professional development
- Educated to Masters level or equivalent experience in relevant subject area
- Recognised qualification or experience of: Methodologies of techniques and approaches that could be used to deliver value such as Agile, Dev Ops and LEAN
- Or
- ITIL Practitioner or equivalent experience
- Recognised management qualification or equivalent experience
- Experience of planning and benefit realisation techniques in a complex work environment.
- Experience of designing, improving and managing daily operations of a delivery-focused team and delivery of a suite of products or services across the entire service lifecycle.
- Significant experience of effectively managing senior management and director-level relationships, with the ability to positively influence and persuade stakeholders across a range of settings and across organisational boundaries
- Proven experience of managing suppliers and contract management, especially with commercial sensitivity
- Expert level knowledge of business and operational delivery tools and techniques
- Detailed knowledge of Digital, Data or Technology in Healthcare
- Knowledge of a service/quality management standard ( ISO9001)
- Knowledge of effective issue/risk management techniques
- Experience of business planning and budget setting across several functions within a business and operational delivery portfolio.
- Experience of developing and communicating the business areas strategy, delivery plans and reporting on service delivery performance at senior management forums and by written reports to appropriate boards, staff and stakeholders in line with recognised service management methodology.
- Experience of effective people management, including recruiting and selecting new staff, assessing employee/team performance and capability/skill gaps across a department.
Lead Service Manager - Sheffield, United Kingdom - NHS South Yorkshire Integrated Care Board
Description
Job summary
INTERVIEW DATE: 30 APRIL 2024
This post offers a unique opportunity to be the Lead Service Manager for the Data &Insights Service within South Yorkshire ICB. It involves spearheading thedevelopment and execution of our Data & Insights Strategy, leading a teamof analysts and supporting the use of data and insights across our organisationand system. As an experienced statistician,this role allows you to apply and develop your statistical knowledge to keyproblems that face our population in South Yorkshire. Overall, this position presents an excitingopportunity for individuals passionate about data and insights to make asignificant impact in healthcare delivery and service improvement for the patients of South Yorkshire.
Main duties of the job
Therole of Lead Service Manager for the Data & Insights Function within SouthYorkshire ICB involves spearheading the development and execution of the Data& Insights Strategy, ensuring alignment with national, regional, and localstrategies. The role requires a high-level of statistical acumen and you areexpected toprovide statistical oversight to ensure high-quality insight delivery. Keyresponsibilities include: promoting standardisation and driving the adoption ofnew technologies; implementing approaches to data quality improvement andassurance; managing customer relationships; providing direct line management ofstaff and overseeing the teams development; ensuring efficient time anddelivery management; overseeing a portfolio of programs aimed at improving thedata experience for users. The role also involves working closely with keyusers to gather feedback and continually improve the service.
About us
NHS South Yorkshire Integrated Care Board oversees healthand social care for a population of people. Working through our four places, Barnsley, Doncaster, Rotherham, and Sheffield, we are building on thestrengths, capacity and knowledge of all those directly involved with our localcommunities to deliver our four key aims of Improving outcomes inpopulation health and healthcare; Tackling inequalities in outcomes, experienceand access; Enhancing productivity and value for money; and Helping the NHSsupport broader social and economic development.
Our near 1,000 staff are committed to addressing the broaderhealth, public health, and social care needs of the population across SouthYorkshire through our values of One Team, Empowered and Innovative. We work as a key partner with theIntegrated Care Partnership (ICP) of health and care providers within the SouthYorkshire Integrated Care System (ICS) to collectively deliver health and careservices that meet the needs of the local population. In total there are 186 GPpractices in the region, 72,000 health and social care professionals workingacross seven NHS trusts and four local authorities, and a further 6,000voluntary, community and social enterprise sector (VCSE) organisations. We workalongside all these colleagues through local councils, our VCSEpartners and other partners to address health inequalities and widerdeterminants of health in South Yorkshire.
Job descriptionJob responsibilities
Communication and relationships
Analytical skills and judgement
Planning and organisation
Policy and Service Development
Finance and Physical Resources
Human Resources
Information Resources
Freedom to Act
Advanced experience leading and managing multi-disciplinary teams to influence and empower others across end-to-end delivery lifecycles
Person SpecificationSkills and Competencies
Essential
Attributes
Essential
Qualifications
Essential
Experience
Essential
Knowledge and Understanding
Essential