Customer Service Team Manager - Sheffield, United Kingdom - Multitask Personnel

Multitask Personnel

Verified Company

Sheffield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you looking to work within an ambitious organisation? Do you enjoy working in a busy team?

We have an excellent opportunity working for a well-established, ambitious and growing organisation within the Commercial Property Maintenance sector.

We are recruiting for a Customer Service Manager to join our ambitious client, on a permanent basis attheir Sheffield office.

Along with being the key point of contact for customers and their accounts, you will lead a team in ensuring the best service is provided at all times.

You Will:

Deliver excellent customer services whilst ensuring job budgets, SLAs & KPIs are realised.
Deal with work orders in a timely, professional and satisfactory manner ensuring work volume parameters are met.
Be responsible for individual client orders throughout the lifecycle of the work order from initial receipt through to billing responsibilities.
Process client work orders from initial receipt to invoice.
Confirming attendance appointments with internal schedulers to achieve specified SLA.
Issue purchase order to subcontractors, confirm receipt, ETA, followup progress and validate documentation.
Provide updates to clients and renegotiate Kip's /attendance where necessary.
Administer budget uplifts.
Perform billing function duties ensuring work orders are billed accurately and in a timely manner.
Updating the internal workflow management system ensuring data provides realtime progress information.
Attend client facing meetings.
Provide other CSA's with the support they need to improve.
Conduct 121's and back to works.
Set a good example by ensuring to take part all Customer Service functions.

You Will Need: