Customer Success Executive - Woking, United Kingdom - Activ8 Tech Recruitment

Description

Job Description

Salary £30,000 - £40,000 depending on experience.

Hybrid working

Woking (GU21) based office 3 days per week.

We are recruiting for a Customer Success Executive to join a digital transformation business.

The product offering is websites, customer-facing hubs, and internal facing portals and these are sold to housing associations.

The perfect role for you if you have one of the following experiences:

• customer success
• support
• sales (management level)
• trainer

The role is office based (near Woking), with home working 2 days per week.

Role and Responsibilities

• Ownership of defined and named customers in the Social Housing sector.
• Be the proactive voice and representative of the customer organisation ensuring all issues and opportunities identified are effective, swiftly, and professionally dealt with
• Ticket resolution and day-to-day customer escalation handling
• Work with your colleagues in the Social Housing pod – particularly the Account Manager(s) – to manage relationships with customers and ensure achievement of personal and Accounts Team revenue targets.
• Work with marketing and other members of the commercial team on go to market initiatives, campaigns, inviting customers to events, and more.
• Take primary responsibility for customer retention, day to day issue resolution, and internal escalations as needed to ensure customer satisfaction, loyalty, and reference ability.

Essential Skills and Qualities

• Able to build rapport across multiple levels of seniority: C-suite, D-suite, department heads and manager level.
• Issue resolution in a customer facing role
• Minimum 3+ years of customer success and/or Account Management experience in a tech/digital field
• Passion for technology and its ability to solve problems, including a desire to be a subject matter expert who is driven to help customers get the best out of digital transformation.
• Strong CRM admin and reporting skills, preferably with Salesforce.

This is a permanent role with room for progression.

No sponsorship offered.