Customer Helpdesk Advisor - Basildon, United Kingdom - Pursuit Resources Group

Pursuit Resources Group

Verified Company

Basildon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Helpdesk Advisor - £30k

Basildon - Hybrid

Permanent

Our customer journey extends beyond purchasing our products and services, it's complimented by the support given to them to ensure they can continually and consistently deliver services to their customers.

Our Helpdesk is the first point of contact for ourcustomers queries in respect of equipment, this could mean undertaking diagnostic assessment and managing remote fixes of equipment

Specifically, you will be remotely analysing equipment located on client sites, assisting with mapping and programming, running history reports and investigations.

Where not possible to remotely fix via Helpdesk, field engineers will be allocated.

A highly focused customer service role you will have:

Have previous remote helpdesk or contact centre experience. Full comprehensive training will be provided in relation to our products / systems.
Excellent verbal and written communication skills coupled with the ability to gather information, ask the right questions, and guide customers remotely on how to resolve the issues.
Excellent organisational skills.
Excellent attention to details.
Calm under pressure and coupled with the ability to make decisive decisions to progress calls.

If you have a natural aptitude/inquisitive technical mindset and keen to make a difference to our customer's operations, this could be the role for you.

The helpdesk is based in Basildon and covers working hours of 8am to Midnight - 7 days a week. This role offers a split of office and home working.

Out of hours cover will be provided remotely and is covered on a rota basis.

As well as overtime, we offer a number of other fantastic benefits you'd expect working for a Global leader with over 150 years experience.