- Reviewing clinic slot utilisation.
- Managing clinic templates.
- Managing 2 week wait patient referrals
- Monitoring ASI's & management of escalations.
- Answer appointment enquiries.
- Making New and FU appointments.
- Managing clinics and waiting lists
- Data input
- Excellent accuracy, organisational and communication skills. Excellent interpersonal skills. Be a team player. Able to work under pressure and meet demanding deadlines. A high level of concentration is required and attention to detail. Meticulous accuracy is essential in order to maintain service levels.
- The hours of work are .5 per week to be worked over Monday to Friday
- Computer skills, Microsoft Office
- Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines
- Knowledge of Medical Terminology
- Advanced ECDL modules or equivalent
- Demonstrate excellent verbal and written communication skills,
- Ability to work on own initiative, prioritise own work,
- Understand and manage health records/waiting lists and ICS computer systems
- Good attendance record
- Ability to perform a wide range of duties according to the Job Description
Operational Transformation Lead - Macclesfield, United Kingdom - Mid Cheshire Hospitals NHS Foundation Trust
Description
Job overview
An exciting opportunity has arisen within the Dermatology Department for a full-time Clinic Coordinator to join our team. This post will be based at Waters Green Medical Practice, Macclesfield.
You will be part of a well-established team in a very busy department, your role is to manage and monitor clinics and waiting lists and support the managerial team and secretaries with clinic related queries. You will work as part of a team
Main duties of the job
An example of duties will be:
The successful applicant will have:
.
Working for our organisation
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1 and became a Foundation Trust in April 8.
We employ almost 5, members of staff, provide around hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.
The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.
During the Coronavirus pandemic, the Trust was recognised nationally for its Be Safe Be EquiPPEd campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE. The results in the 0 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with % of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives. At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.
Detailed job description and main responsibilities
The post holder will provide a comprehensive, quality and confidential administration service to the Divisions and their team in support of the wider managerial team.
A key requirement of the post is to proactively manage clinic bookings and appointments, including making recommendations and implementing any authorised changes to clinic templates to ensure best use of capacity and compliance with national targets.
The Clinic/Data Coordinator will be expected to organise their workload and co-ordinate their activities in conjunction with, and supervised by, the Service Manager to ensure that an efficient service is provided. It is essential that the post holder is able to exercise initiative suitable to the role, and is fully supportive to other colleagues in the administrative team.
SERVICE DELIVERY
1. Provide a comprehensive administration service, including management of new referrals and demographics, registration of patients, analysis and housekeeping of appointment systems to maximise capacity, liasing with Divisions, etc. ensuring that all information and documentation is
produced to expected standards of performance, and according to agreed timescales.
2. Maintain constructive relationships with others, within and across Divisions and externally in order to improve the effectiveness and efficiency of services to patients.
3. Support the Division to analyse, and act on information to proactively manage and maintain relevant NHS targets, including profiling activity to ensure target requirements are met.
Person specification
EXPERIENCE/QUALIFICATIONS
Essential criteria
Desirable criteria
SKILLS
Essential criteria
Desirable criteria
PHYSICAL REQUIREMENTS
Essential criteria
Desirable criteria
Employers have a legal responsibility to ensure that all employees have the right to work in the UK.
If you intend to seek permission to work in the UK via a Skilled Worker visa, please be aware that the UK Government set requirements that must be met (such as a minimum salary requirement and being skilled to a certain level). Not all NHS roles are eligible for sponsorship for Skilled Worker visas.
We recommend that you use the information on the to check if this role will be eligible.
Key Messages
• Please let us know if you require an adjustment to our recruitment process.
• We are a flexible working employer, so please talk to us about any flexible working requirements.
• All correspondence will be sent to the email address you have registered as your TRAC account.
• Recruitment is based on the Trust's values and behaviours and the criteria outlined in the Job Description for the role.
• Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.
• Appointments are subject to a 6 month probationary period.
• LED Doctors are subject to a 3 month probationary period.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 4 (Exceptions) Order 5 (Amendment) (England and Wales) Order 0 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
NameAbby WhiteJob titleAssistant Service ManagerEmail number