Cargo IT Operations Manager - United Kingdom - Swissport

Description

Swissport is the world's largest aviation services provider with global operations at over 300 airports in 50 countries on six continents and an employee base of 60'000 colleagues. Swissport is owned by a group of international private equity investors led by Strategic Value Partners, TowerBrook Capital Partners, and Ares Management. Swissport is to become the aviation industry's most trusted single-source ground service and air cargo handling provider.

Working for Swissport you will be in the position to make real impact on all travellers worldwide. Be it the hurried businessman or that party of four embarking on a life changing family venture, ultimately you will be part of defining their aviation experience. You will also be in the driving seat when defining your own career journey, as Swissport is able to offer you a world of knowledge and personal development

To support us in this ambition and transformation, we will be investing in many new positions, over several disciplines and geographical locations. Swissport is in the process of reshaping our organization to better support our business, partners, and customers. We are looking for a Cargo IT Operations Manager who is willing to enter the next level and not afraid to grow into a leading role within our procurement transformation strategy.

Business area: Information Technology

Reports to: IT Service Manager

Number of direct reports: Dotted-Line Management for 6

Location: UK

Job Purpose

The Cargo IT Operations Manager is a global role which will take overall responsibility for Cargo Service Operation activities. The role will be responsible for the end-to-end management of Cargo IT applications including some budgetary and reporting responsibilities. It will also include continuous service improvement and developments facilitating necessary changes in an evolving digital landscape.

The Cargo IT Operations Manager will be responsible for leading and managing a team of application and industry specialists to successfully execute the Cargo portfolio. This role requires a dynamic leader with a proven track record of delivering complex IT initiatives on time, within budget, and with the highest level of quality.

Reporting directly to the Cargo IT Service Manager, the IT Operations Manager will collaborate closely with cross-functional teams to drive alignment between IT initiatives and business objectives, while fostering a culture of innovation, collaboration, and continuous improvement.

Responsibilities

• Manage cargo application portfolio.
• Oversee a team of Application Specialists responsible for providing a reliable service.
• Ensure that all day-to-day operational activities are carried out in a timely and reliable way.
• Ensure applications are up and running in alignment with business requirements.
• Maintain an open communicate stream with the business operations and business application specialists to ensure transparency and effective issue resolution.
• Implement IT service lifecycle management processes.
• Inform and manage priorities, considering project/activity interdependencies.
• Implement new ideas and ways to utilise internal/ external resources and best practices to improve organisational performance.
• Challenge the status quo, seek out new, innovative ideas and solutions in response to evolving business challenges and changing customer needs.
• Manage the implementation of identified projects based on a broad and detailed knowledge of current and emerging Cargo industry initiatives.
• Monitor the availability and performance of the applications portfolio.
• Ensure that full support model is in place - identifying gaps and addressing where needed.
• Manage relationship with developers and vendors.
• Ensure effective and pro-active license management for operational needs.
• Weekly/monthly reporting on all aspects of application suite:

-performance according to underlying SLAs

-user satisfaction

-quality

-usage

-incidents, problems, service request & changes related to the IT service(s)

• Delegate authority and empower others to make decisions concerning their areas of responsibility and to assume accountability for results.

Key Relationships

Internal

• Executive Leadership Team
• CISO
• Service Managers
• CTO
• Cluster Heads of IT
• Internal Audit
• Global Operations

External

• Suppliers
• Customers
• Regulatory bodies
• External Audit teams

Core skills & competencies

• Ability to communicate with impact and engage effectively with senior stakeholders both inside and outside of Swissport.
• Robust problem-solving and analytical skills
• Well-developed written and verbal communication skills
• A self-starter who is results-driven with high levels of self-motivation, mobility, energy, and initiative
• Strong decision-making skills – ability to balance conflicting interests.
• Proven ability to work under pressure and with other people.

Expertise & knowledge

• In depth knowledge of cargo industry standards and regulations
• Technical authority and consultancy skills
• Core management skills including coaching and mentoring.
• Supplier relationship management
• Project Management skills
• Preferable: knowledge of any country or region customs regulations

Qualifications

• Very high level of IT literacy
• Fully versed in IATA Cargo IQ
• Fully versed in IATA Messaging Standards
• Understanding of IATA One record

Your next step

When you are looking for this Senior Procurement Manager (HR services, temporal labor and Professional Services) position in a growing and changing company, we invite you to apply. When you do, please send your resume in English via the Apply button.

Because we get many applicants for our jobs it's impossible to contact everybody personally. If you therefore do not hear from us, we have chosen for another candidate at this moment.

I do invite you already to keep following Swissport (and me) because new opportunities may arise in our transformation process.

Hope to hear from you soon

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions based on any protected category.

Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.