Assistant Centre Manager - City of London, United Kingdom - RM Group Holdings Limited

RM Group Holdings Limited

Verified Company

City of London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This role would ideally suit someone with front of house and junior staff management experience with good general administrative and IT skills.

Monday to Friday NO weekend working.

Hours:

This is a well established and growing company, great team environment and excellent prospects to advance a career in commercial property,

Customer Services

Help the Centre Manager to meet the highest standard of customer service and understand the needs of Centre customers.
Support Centre Manager with client renewals and any company initiatives.
Effectively handle enquiries from clients and the management team.
Ensuring the Centre building/facilities are of the expected high standards at all times.
Support the client move in/move out procedures and turnaround of vacant offices with full completion of associated paperwork to schedule.
Deal with and oversee the receptionists ability to handle customer/visitor enquiries professionally.
Assist and ensure all secretarial/administrative/customer invoicing/chasing customer payments etc. are completed accurately.
Get to know Centre customers and their businesses to promote business awareness and upselling opportunities.
Ensure your Centre looks and is run professionally to meet the expectations of customers and their visitors by performing regular housekeeping checks.
Liaise with suppliers to include instruction of maintenance works and ensuring costs are kept to a minimum.
Handle all purchasing and Centre stock control (in liaison with the Purchasing Manager).
Be trained in all AV equipment and handle all IT/Telephony to successfully handle customer enquiries.

Reception Supervision

Managing the daily and weekly tasks of the team ensuring all responsibilities are covered and high standards are met.
Assist in marketing by ensuring empty offices are set up to company show standards.
Assisting in the process of the client move in by managing the inventories, issuing of keys & passes.
Ensuring company standards are adhered to by conducting the Quality Standards Audit monthly.
Oversee Receptionists on a daytoday basis and manage the Centre team in the absence of the Centre Manager
Ensure rota management to allow development time for the receptionists
Ensure time for your own and your Receptionists personal development.
Ensure Health & Safety policies/procedures are adhered to including Centre Fire Risk Assessment, PAT testing, Weekly Fire Testing etc.
Providing training & support to junior staff.
Pursue personal development of skills and knowledge necessary for the effective performance of the role.

Sales and Marketing

Deliver centre tours in support of the Centre Manager and ensure receptionists are trained to confidently handle tours on their own.
Ensure Receptionists understand the main points of Licence Agreements including T&C's.