2nd Line Support - Tamworth, United Kingdom - Digital Waffle

    Digital Waffle
    Digital Waffle Tamworth, United Kingdom

    1 month ago

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    Description
    Job Title: 2nd Line Support Engineer (Contract)
    Day rate: £150-£200 per day (outside IR35)
    Location: Tamworth, UK (Hybrid)
    Duration: 3 month initial (likely extended)

    Key Technologies:
    • InTune
    • Azure / Azure AD
    • Mitel
    • O365
    • General security (firewalls etc)
    • ServiceNow
    Position Overview:
    We are seeking a talented and dedicated 2nd Line Support Engineer to join the team on a contract basis. As a crucial member of the support team, you will play a key role in providing technical assistance and resolving complex issues. This position offers an excellent opportunity to showcase your expertise in the Microsoft tech stack while working in a dynamic and collaborative environment.

    Responsibilities:
    • Provide 2nd line technical support to clients, resolving issues efficiently and effectively.
    • Troubleshoot and diagnose hardware, software, and network problems using a variety of tools and techniques.
    • Act as a point of escalation for 1st line support technicians, providing guidance and assistance as needed.
    • Collaborate with internal teams to identify and implement solutions to recurring issues.
    • Document support processes, procedures, and resolutions for future reference.
    • Ensure adherence to service level agreements (SLAs) and deliver exceptional customer service at all times.
    Requirements:
    • Proven experience in a 2nd line support role, preferably in a managed services environment.
    • Strong technical proficiency in the Microsoft tech stack, including Windows Server, Active Directory, Exchange, InTune, Office 365, Azure, VMWare and general networking, Mitel, VoIP and ServiceNow.
    • Excellent troubleshooting and problem-solving skills with a keen attention to detail.
    • Solid understanding of networking principles and protocols.
    • Effective communication skills with the ability to convey technical information clearly and concisely.
    • ITIL certification or relevant experience preferred.
    • Ability to work independently and collaboratively in a fast-paced environment.
    How to Apply:
    If you are a proactive individual with a passion for technology, we want to hear from you Please submit your resume outlining your relevant experience and why you would be a great fit for this role to We look forward to reviewing your application.