Part Time Customer Service - Leeds, United Kingdom - Search Consultancy

Search Consultancy

Verified Company

Leeds, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Part Time Customer Service Advisor - Leeds City Centre

Global Financial Services Organisation

Salary £21k Pro Rata

Start Date in January

Are you looking to start a career in Finance? Do you have experience delivering outstanding customer service? Do you love learning new things?

If you answered YES, YES, YES to the above questions, this role is perfect for you

My client is experiencing a period of sustained growth and is looking for a number of part-time Customer Service Advisors to join their team in Leeds city centre.

They invest a huge amount into their people, with world-class training, amazing career progressionand brilliant benefits

What's In It For You?

Salary £21k, pro rata
No Evening or Weekend Work
23 days annual leave, pro rata
Bright, modern and spacious office, located right by Leeds station
Discounted Gym Membership
Discounted Health Insurance
Employee Assistance Programme
Opportunity to take part in charity

The purpose of the role is to connect customers with their assets - safely, securely and responsibly. You'll be a great fit if you're customer focused, adaptive and able to learn new things

What Will You Be Doing?

Respond to inbound telephone calls from customers and their representatives.
Perform ID & Verification checks in line with GDPR regulations & internal procedures.
Develop and demonstrate expert knowledge of the products & procedures.
Escalate queries and complaints to relevant teams.
Use internal systems to effectively respond to queries.
Identify opportunities for process improvements.

The preferred shifts for this role are 12pm - 5pm on Wednesdays, Thursdays and Fridays.

Who Are We Looking For?

Demonstrate strong communication skills
Are customerfocused and have a desire to resolve queries
Love to learn new things
Like to solve problems
Have great attention to detail
Are able to proficiently use the Microsoft Office package, including Word and Outlook
Have customer service/call centre experience (preferred)