Product Manager - Greater Manchester, United Kingdom - TalkTalk Telecom Group PLC

Description

The TalkTalk Consumer business is embarking on an industry leading transformation journey to provide best in breed full fibre (FTTP) to the nation, with a clear mission and vision to be the most recommended connectivity provider in the UK.

Facilitate the adoption of New Ways of Working in Product, and positively contribute to the switching between the various transition states

The role involves interaction, collaboration, and establishment of fruitful relations with internal stakeholders (Technology, Transformation, Commercial, Operations, CX, Finance etc).

Listening carefully to our customers and partners, you will understand their needs and work with your commercial colleagues to create a compelling product portfolio, as well as work with the wider Product Team to make sure the portfolio is fit for purpose and delivers against our KPIs such as Net Promoter Score & Churn improve.

The CPE team sits within the wider Product & Transformation business unit, enabling delivery against our ambitious 5-year strategic plan.

The Product Manager – CPE is accountable for the strategic direction, roadmap and ultimately the development, through collaborative working with your colleagues, of a market-beating product portfolio, in line with the company business plan and targets.

They own the customer experience and drive the development and competitiveness of our offering. Comprehensive continuous product discovery, including the features, customer journey and CX required to be successful, working alongside the Product Owners, CX managers, UX/UI Managers, Journey Managers, Tech, Transformation, Commercial and Growth
Leading on the development of the supporting business cases
Liaise with Procurement, Supply Chain & Operational functions to ensure timely delivery along with KPI driven scorecards on performance
Building solid and fruitful relations with their stakeholders to drive our goals

Reporting to the Head of Product, this is a highly visible role, responsible for managing the intricate combination of hardware and software of our CPE estate.

Excellent analysis, planning, presentation and execution skills, including ability to develop business cases, as well as understanding of the product discovery process and working with agile delivery teams
Comfortable with leading highly complex, technical projects and ability to manage supplier relationships
Good understanding of telcos/ISPs industry and market, online security, relevant technologies
As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve.