Head of Customer Experience - Stockport, Greater Manchester, United Kingdom - Adult Social Care

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    Description
    Head of Customer Experience & Safeguarding
    ~ They are looking for a competent and caring individual, who is flexible and interested in carrying out a diverse & rewarding role, which will include overseeing and leading on Customer Experience, and having an oversight of Safeguarding good practice.

    As Head of Customer Experience & Safeguarding, you will continuously develop at strategic & operational level to lead the successful corporate approach to Customer Care management & senior level Safeguarding oversight.

    Key Responsibilities of a Head of Customer Experience & Safeguarding:

    You will contribute to our social care governance processes and will attend meetings of the Executive Management Team, SCG and Quality Subcommittee as required.

    You will ensure excellent quality of records are maintained that can be used to inform a range of processes.

    You will work in conjunction with other Quality leads and head office departments to ensure we respond our customers' needs to an excellent level.

    You will take part in relevant multi-disciplinary team meetings (MDT) to ensure we effectively manage any issues that arise and meet our duty of care as regards the quality of life for the people we support.


    Head of Customer Experience & Safeguarding Requirements:
    Significant proven experience of social care management & oversight preferably under CQC regulation.
    Knowledge and experience of quality assurance processes, safeguarding management in the social care sector.
    Knowledge and experience of delivering high quality Customer care in the social care sector.
    Senior level management experience.
    Excellent written communication skills, including the ability to draft, proof and edit correspondence, safeguarding action plans and rBenefits:
    25 days holiday + 8 days bank holiday.
    Pension scheme with the People's Pension.
    Company sick pay.
    Life assurance scheme.
    Competitive salary.

    As part of our continual pursuit of quality candidates we appreciate and reward candidate recommendations from you if we successfully secure them a position.


    Job Title :
    Head of Customer Experience & Safeguarding

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