Hire Controller - Cannock, United Kingdom - Finning (UK) Ltd

Finning (UK) Ltd

Verified Company

Cannock, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Company:
Finning (UK) Ltd

Number of Openings:
1

Worker Type:
Permanent

Position Overview:

The SITECH Hire Controller is responsible for supporting all rental customers, from hire contracts, on-hires, off-hires and management of fleet utilisation.

The Hire Controller acts as first point of contact for our customers and to support our regional sales management team with the sales administration.

Working closely with all departments and suppliers to ensure customer demands are met.

Job Description:

Major Job Functions:

Order Processing
Handle the processing of all orders with accuracy and timeliness. 10%

Order Delivery

Makes sure that sales orders are delivered in a timely fashion and according to the needs of the customers 10%

Cross Functional

Working closely with other departments to make sure delivery/install dates are met 10%

Supplier Support

Working closely with suppliers to ensure the equipment and parts arrive in a timely manner 10%

Customer Invoicing

Working with customers and suppliers if any invoice disputes are made. Making sure these are completed within a certain time frame to ensure that the accounts team can monitor bad debt provision. 10%

Customer Facing

The role requires strong customer facing skills including building relationships with customers as the goto point for quotes on Service and Repairs. 20%

Customer Collection

Arranging collections of customer equipment through a thirdparty carrier. 10%

Internal Relationships

The role requires building strong relationships with workshop teams, sales and customer support to ensure activity is managed and with best possible outcomes. 10%

General Administration

Ensuring all paperwork / orders / quotes / scanning is kept up to date. 10%

Competencies:

Customer Focus: Being successful means continuously paying attention to customer needs and adapting as these evolve. This heightens the importance of building strong customer relationships and delivering customer centric solutions.
Cultivates Innovation: Paying attention to what customers want and need new and improved products, services, solutions, and experiences. Taking initiative and collaborating with people who have diverse points of view. Embrace the mindset you and Finning are never done, never satisfied, never standing still.
Drives Results: Infusing the team and organizations with a sense of urgency. Creating a culture where organizational performance is always top of mind. Communicating a vision, setting priorities, developing and executing plans that achieve the desired outcome for Finning.
Courage: Being comfortable with the conflict that is inherent to be a champion of an idea or course of action. Meeting tough situations headon to constructively resolve them. Saying what needs to be said at the right time, to the right person, in the right manner to effect change.