- Ensuring own and telesales team's targets for sales volume and turnover are achieved
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- Assisting management with recruitment, induction and training activities
- Helping to maintain optimal levels of customer service
- Monitoring systems, processes and interactions with colleagues outside the Parts Telesales teams with a view to reporting on areas of improvement as and when necessary
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Parts Supervisor - Hayes, United Kingdom - Renault Retail Group UK
Description
Parts Supervisor
Renault
Parts Supervisor
Inbound & outbound parts telesales
Hayes, Middlesex (UB3)
£34,000 pa + bonus (OTE £39,100 pa)
Mon to Fri 8am to 5:30pm + 1-in-3 Saturday mornings
Renault Retail Group seeks a Parts Supervisor to join our new Trade Parts Hub in Hayes, Middlesex (UB3).
Current experience in automotive Parts office supervisor experience, either at a dealer group telesales department or at a motor factors organization, is essential.
Working with the Site Manager, this Parts Supervisor role will involve supervising a team of telesales operatives that carry out inbound and outbound calls to new and existing b2b trade customers, local and regional businesses and fleet clients with the objective of selling and promoting branded automotive car and LCV parts, accessories and consumables.
The team's objectives include achievement of sales targets, development of trade accounts and up-sale opportunities by phone and email, ensuring 98% or higher calls answered, ensuring consistent and accurate assignment of orders to the correct van routes within delivery van cut-off times, and delivering top quality customer service at all times.
The Parts Supervisor's specific duties will include
We seek candidates that have career experience as a supervisor, senior or assistant manager experience in automotive parts telesales, in business-to-business, trade car and van parts, TPS or motor factor supply to fleet clientele.
Ideal candidates will have excellent communication skills, a track record of leading a team of 4 or more advisors, able to organise themselves effectively whilst working under pressure and who are highly focused on team performance and metrics.
The working hours are Monday to Friday 8am to 5:30pm with 30 minute lunch break, plus 1-in-3 Saturday mornings 8:30am to 12:30pm.
In return we offer a basic salary of £34,000 per annum, plus a monthly team bonus. OTE circa £39,100 pa.
Benefits include 25 days holiday + the 8 bank holidays, pension including life assurance, employee and family discounts on products and services, eye care vouchers, subsidised car option after 3 months' service (loan plan scheme), subsidised gym membership, share incentive scheme and superb career opportunities Group-wide.
