Administrative Officer - London, United Kingdom - HM Courts and Tribunals Service

HM Courts and Tribunals Service
HM Courts and Tribunals Service
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Details:


Reference number:


Salary:

- £25,475
Job grade:


  • Administrative Officer
  • MOJ Grade AO
    Contract type:
  • Fixed Term
    Length of employment:
  • For a period of up to 18 Months
    Type of role:
  • Operational Delivery
    Working pattern:
  • Flexible working, Fulltime, Job share, Parttime
    Number of jobs available:
  • 28Contents
Location

About the job


Benefits:

Things you need to know

Location

  • These positions can be based at the following locations: AIT Harmondsworth, UB7 0HB, Field House Ait London, EC4A 1DZ, Hatton Cross Ait Feltham, TW14 0LS, Taylor House Ait London, EC1R 4QUAbout the job

Job summary:


  • Please refer to Job Description
    Job description:

Her Majesty's Courts and Tribunals Service

Directorate:
London Region


Job Title:
Administrative Officer


Number of Vacancies:28


Locations:

Tribunals offices at:
Field House (EC4A 1DZ) x14, Taylor House (EC1R 4QU) x 6, Hatton Cross (TW14 0LS) x4, & Harmondsworth (UB7 0HD) x4


Grade:
Administrative Officer (AO)


Duration: 18 months Fixed Term Contract


Salary:
London (within M25): £25,475

  • These positions are available for external applicants as well as existing civil servants on level transfer or promotion._

_ New recruits to the Civil Service joining MoJ are expected to join at the band minimum.__ For existing civil servants, whilst the role itself is time limited, successful appointment on promotion will secure this grade on a substantive basis. Secondments and loans will be considered on an individual basis._


Background:


Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within Her Majesty's Courts and Tribunals Service (HMCTS).

Most of the staff within HMCTS are employed in administrative roles. HMCTS embraces Lean principles and continuous improvement techniques to provide high standards of customer service


Key Purpose:


Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.

Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually seek to improve, within a framework of systems and processes (SOPS).

Problem solving is carried out by reference to lean techniques (e.g. problem-solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader or supervisor.

In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession.

Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others.


Working as part of a flexible team, the postholder will be expected to undertake a range of the functions and responsibilities specified.

It is not intended that each post will be responsible for the full range of duties.


Operational Delivery in HMCTS:

This role is part of the Operational Delivery Profession.

Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles.

They work in many different departments and agencies across the breadth of the UK, delivering service to customers in

  • Facetoface roles in HMCTS for example a court usher
  • Contact Centre roles in HMCTS for example call centre advisers
  • Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration
Being part of the operational delivery profession means belonging to a cross-government community of people.

This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options.


Key Responsibilities:


Administration

  • Preparing papers and files for court, tribunals, hearings and meetings
  • Producing court/tribunal documents
  • General photocopying and filing
  • Creating and updating records on inhouse computer system and data input
  • Post opening and dispatch
  • Booking, preparing and organising meeting rooms, supporting training courses and other group activities
  • Preparing meeting agenda, joining instructions, handouts etc

Drafting

  • Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions

Operations

  • Clerking civil and family courts, tribunals and hearings, ensuring papers & materials are available / up to date
  • Assisting court users, supporting listing and rota management, checking files
  • Contacting relevant
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