Customer Service Specialist - London, United Kingdom - Elemed

Elemed

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role
:
Customer Success Associate

Location:
Finsbury Square, London, we offer 2 days home office

(Will consider remote for highly experienced consultants)

Who are we?

At Elemed, we recruit the people that get amazing medical technology to patients all over the world.

From life saving products such as artificial hearts to innovative cancer fighting radiotherapy machines, the people we place truly change lives and we are proud to be a part of that.

Our clients range from startup companies of 5 people, to global corporations with locations all over the world.

Today, our focus is roles based in the major European markets like Switzerland, France, Germany, NL and our aim is to become the overall EU market leader in medtech talent management.

Elemed is now 5 years old and we are in a seriously exciting time of our journey as we look to scale and grow to meet unprecedented market need.

Why join us?
No red tape, no company politics and a fast moving decision making process
Economic stability even though we are a small enterprise, we have enough money in the bank to fund our ambitious growth plans.
Flexibility we believe in playing to everyone's strengths and shaping the role around your key skills
Minimal admin we want as much of your time as possible to be focussed on recruiting and relationship building and we have cut away almost all of the admin side of the job (we have a really cool tech stack to facilitate this)
A chance to really help build something, and have an impact on the future of our business
A huge opportunity to fast track your career as the team and company grows
Our values

FORWARD THINKING - We do things differently. We find creative and innovative solutions for our community. We lead the way.

STRIVING FOR EXCELLENCE - We don't settle for average. We work hard to exceed expectations. We are passionate about everything we do.

COLLABORATION - We are a team with a common purpose. We share, we support, we celebrate. Collaboration is the key to our success.

HONESTY - We believe in transparency and two-way communication. Be straightforward, upfront and supportive.

Your mission
Recruitment responsibilities
You will inherit a warm desk and be responsible for nurturing and developing these relationships, with our talent community

- (Creative) Headhunting and market mapping (figuring out who works where and who knows who) to establish yourself as the "go-to" talent scout in your market

Providing interview coaching, general career advice and proposing other Elemed solutions such as Elemed Mentoring Academy to our talent pool
To uphold the company's values and service
CV preparation and own administration
Any other relevant adhoc duties as required by the Director

Success - how is the role measured?

Number of placements
Fees generated in comparison to targets
Ratios (CVs to interviews, interviews to placements etc.)
Time to fill
Leads generated
What we are looking for

This role is perfect for someone who loves working with people, building relationships and problem solving.

If you love the challenge of finding needles in the haystack and sophisticated searching, but don't want to do "hard sales", we'd love to hear from you.

Honest, upfront and direct communication style
We are open to two profiles: either you are from a scientific educational background with some experience in any given industry. OR you come from a sales or customer service background.
Experience covering International/European markets
Resilient, creative, curious, process driven, and able to build relationships
Ideal: you speak a second language
Motivated to work in a fast paced sales environment.

- _______________________________

Elemed is Europe's leading MedTech technical recruiter. We serve within the Medical device, diagnostic and combination device arena, working with Managers up to VP of Quality and Regulatory. Our team helps medical device experts of today become leaders of tomorrow.
We won Best International Recruitment Agency at the Recruiter Awards 2021.

At Elemed, we recruit exceptional people that solve regulatory and compliance problems, so patients can have access to safe, innovative and life-changing Medical Devices.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Salary:
£21,000.00-£25,000.00 per year

Schedule: