Contract Manager - London, United Kingdom - CBRE

Description

The Contract Manager (CM) will ensure the delivery of high-quality professional TFM services in line with contractual requirements, building an effective partnership with the client, supporting their strategy and bespoke requirements. The CM will provide effective leadership, management and development of the Contract, ensuring financial and operational commitments are met and exceeded.

Key Responsibilities

• Responsible and full accountability for operational service delivery, financial management (P&L), people management, compliance and risk management
• Delivery of contractual commitments and monthly, quarterly and annual reporting to the client
• Delivery of internal monthly reporting and presenting to senior stakeholders
• Evaluate applicable proposals and required changes to services identifying financial, personnel and operational performance implication and improvements
• Responsible for contract strategic alignment and development, exploiting and securing all opportunities to deliver increased turnover and profitability
• Ensure succession planning arrangements are in place
• Ensuring business policies and processes are effectively communicated and implemented within the contract, with a key focus on the CBRE RISE values, QHSE, statutory legislation, Health & Wellbeing and DE&I
• Engages executive involvement as needed to leverage the broader CBRE Business to introduce new scope & business pricing, as part of delivering an integrated set of services
• Direct management and engagement of preferred/approved supply chain
• Sets and supports the overall strategic vision and delivers best in class operational service to help enhance the workplace experience
• Delivering complex projects and ensuring successful delivery
• Risk management - identify risk and adopt appropriate mitigation measures
• Compliance management ensuring all activities comply with current statutory legislation

Person Specification

• Proven experience as an operational and serviced focus leader, in a similar role
• A proven track record in delivering 5* Services within a multi-site corporate office environment
• Ability administers the contract and possess solid understanding of contract commercials
• Be innovative & have proven capabilities to develop & grow contracts / portfolio
• Experience at interfacing at all levels throughout an organisation
• Able to command credibility and can influence a broad range of stakeholders
• High level of personal credibility, customer relationship management, networking and interpersonal skills
• Proven change management experience in the development & implementation of strategic plans
• Exceptional collaboration and community building skills
• Understanding of contracts and commercial models in the market
• Understanding of Industry knowledge and trends