- Supporting the assigned portfolio of clients as a strategic business partner, helping increase the engagement and retention of our client base; to demonstrate ROI and ensure outstanding levels of client satisfaction.
- Engaging with our clients to understand their business and goals, supporting Parameta Solutions clients strategy and delivering on agreed success outcomes.
- Utilising Salesforce dashboards and reporting to monitor relevant client data, spot trends and initiate action to further improve our client engagement.
- Working internally on reviewing and optimising critical processes and documenting these.
- Collaborating cross-functionally to resolve client issues in a timely manner.
- Referral and advocacy – curating client satisfaction feedback and referrals.
- Upselling – Spotting opportunities for up and cross selling as well as for new propositions that can be packaged and sold.
- Working with the Data Engineering, Product and Support teams to deliver and act on valuable insights and feedback from our end-users.
- Regular travel within EMEA as required.
- To fulfil any additional / ad hoc duties as required to meet the needs of the business.
- Fluency in English, both verbal and written.
- Ability to deal with ambiguity and high levels of change.
- Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying client needs.
- Confident in liaising with colleagues across departments and offices.
- Thrives in a fast-paced environment.
- Ability to create and enhance relevant documentation.
- Skilled in use of and Microsoft applications (Word, Excel, PowerPoint).
- Self-starter with ability to problem solve, adapt, and grow.
- Additional languages skills (both verbal and written) would very adventageous.
- Experience of working with Market Data and Analytics extremely beneficial.
- Desire to build credibility and rapport with multiple levels of a client's organisation.
- Enthusiasm to learn and absorb financial and technical information relating to our solution set.
- Interpersonal skills, with the ability to identify and provide comprehensive solutions for varying client needs.
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Parameta Solutions
Found in: Talent UK C2 - 1 day ago
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Parameta Solutions
Found in: Talent UK C2 - 1 day ago
TP ICAP London, United Kingdom Full timeRole Overview · The Data Compliance Officer (Auditor) is a critical function to ensure that data revenues are verified through client audits/reviews and that any under licensing and under reporting is identified and validated. Protection of Intellectual Property is a primary ris ...
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Parameta Solutions
Found in: Talent UK C2 - 4 days ago
TP ICAP London, United Kingdom Full timeRole Overview · Ideally the successful candidate will have practical experience working on data-driven applications in a collaborative environment. You will be responsible for building scalable data apps in Python with a strong focus on code quality and following OOP design patt ...
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Parameta Solutions
Found in: Talent UK C2 - 1 day ago
TP ICAP London, United Kingdom Full timeRole Overview · As a Project Manager you will be responsible for the direction, coordination, implementation, control and completion of projects within a defined programme of work, while remaining aligned to PMO guidelines, department strategy a commitments. The projects will va ...
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Parameta Solutions
Found in: Talent UK C2 - 1 day ago
TP ICAP London, United Kingdom Full timeRole Overview · Your primary responsibility will be to manage extensive diary coordination, handle complex travel arrangements, and serve as the initial point of contact for the business. This role requires exceptional organisational skills, impeccable attention to detail, and t ...
Parameta Solutions - London, United Kingdom - TP ICAP
Description
Role Overview
The Client Success Team is a post-sale function focused on delivering value to our clients, building strategic relationships, ensuring high satisfaction levels and high retention rates.
The Client Success Associate (CSA) EMEA is reporting to the Head of Client Success and will be assisting the Client Success Managers on all aspects of the end to end management of client activities, from the initial engagement and scope, to the final provisioning of services and day to day management. Understanding our clients' goals and challenges, ensuring high satisfaction levels and collaborating internally to deliver an excellent client experience is key to the role.
The CSA will be working closely with sales, data engineers, product, operations, marketing and at times, 3rd party vendors to cement client relationships and accelerate revenue growth.
Role Responsibilities
Experience / Competences
Essential
Desired