Scheduler - Trowse Newton, United Kingdom - Broadland Housing Association Ltd

Scheduler

Hybrid Work Set-up in Norwich (Office required at least 2 days a week)

Full-time Position, Working 37 hours per week on rotation: (Operating hours are from 8.00am to 5.30pm, Monday to Thursday, and 8.00am to 5.00pm on Friday)

Starting Salary: £25,351 per annum, with potential progression to £26,969 per annum

Permanent Role

About the Position

We have a great opportunity for a Scheduler to become part of our team! We are looking for someone with excellent communication skills, a passion for assisting people, and a commitment to providing top-notch service to our customers. In this role, you will be responsible for:

• Organizing day-to-day repairs through our scheduling system to ensure efficient allocation of our responsive trade workers.
• Maintaining effective communication internally with colleagues and externally with tenants, subcontractors, and external parties.
• Assisting customers in utilizing digital tools and platforms effectively.
• Demonstrating the ability to prioritize tasks, handle workload efficiently, and address emergencies promptly.
• Displaying flexibility, teamwork, and readiness to support fellow schedulers within the team.

About You

This role is perfect for someone eager to progress in the Housing Sector. You should possess problem-solving skills, self-motivation, initiative, the ability to work independently, take pride in your work, and deliver exceptional service.

The ideal candidate will have a minimum of one year of experience in a similar role, a basic grasp of repairs, and GCSE-level qualifications in English and Maths. Additionally, you must have clear and efficient communication skills, strong time management abilities, the capacity to handle difficult conversations, and proficiency in Microsoft Programs.

About Us

Broadland Housing Association provides over 5,500 quality homes throughout Norfolk and North Suffolk, believing in every individual's right to a suitable home. Our organization delivers a compassionate, efficient, and top-quality service that is equitable to all. We are recognized as one of the top 25 Housing Associations to work for in the UK and among the top 75 employers in the East of England.

Broadland Housing Association equips our team with the necessary digital resources for remote work and offers understanding and flexibility in coping with associated challenges. We have adopted a Hybrid Working model, comprising a 60/40 split (60% remote/maximum 40% office - when necessary). As this role mandates presence at our offices, applicants must reside within a 75-minute commuting distance of our Norwich location (NR1 1HU). Further details will be provided during the interview phase.

We also provide numerous benefits to our staff, including additional annual leave, a generous contributory pension scheme, and access to an Employee Assistance Programme for support when needed. Refer to our Benefits documentation on our official website for more information.

To obtain comprehensive information or to submit your application, kindly refer to the application link.

Closing Date: Thursday, 16th May 2024

Interviews will be conducted in person; date to be confirmed