Client Service Support - Norwich, Norfolk, United Kingdom - Select Appointments

Description

My client are a fantastic agency who work with some amazing clients, and are now looking to add value to their team by recruiting a Client Services Support Executive.

You will be responsible for supporting the Account Managers and Account Directors with building and developing theirlong-term, trusting relationships with their customers.

Acting as a Serve as a friendly point of contact for all of their customer account management matters, you will support the timely and successful delivery of their client solutions, clearly communicating the progress of monthly/quarterly initiatives to internal and external stakeholders.

You will be happy to support the team when it comes to forecasting and tracking key account metrics (e.g. quarterly sales results and annual forecasts), and will be happy to assist with challenging client requests and issue escalations as needed.

You might have proven work experienceas an Account Executive or perhaps in customer experience/customer support or project support role (b2b).

Any experience of working with CRM software would be advantageous but can be taught.