Receptionist - Nelson, United Kingdom - Pendle View Medical Centre

    Pendle View Medical Centre
    Pendle View Medical Centre Nelson, United Kingdom

    3 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    An exciting opportunity has arisen atPendle View Medical Centre in Brierfield Lancashire for an enthusiastic MedicalReceptionist/Patient Care Navigator to join our busy, but supportive team.

    Main duties to include dealing withincoming telephone calls confidently and signpost patients to the appropriateservice or healthcare professional in a courteous, efficient, and effectiveway.

    To be able to process appointmentrequests from patients by telephone or by the relevant NHS approvedcommunication tool, following the Care Navigation protocol.

    Will need to deal with generalenquires, liaising with clinicians and other members of staff.

    Involve some administrative duties asrequired.

    Experience within General Practiceand the ability to use EMIS Web software would be desirable.

    Must demonstrate excellent IT skillsand proficient in Microsoft Office applications is essential.

    We are looking to recruit an efficient, and enthusiastic person one 25 hours a week on a rota basis.

    The hours of work will be over 5 days and between 08:00am and 6:30pm per day on a rota which may change at short notice to cover sickness and annual leave. Cover for extended hours from pm until one evening per week.

    Main duties of the job

    The suitable team-worker will need excellent customer service/communication skills and also be flexible for any sickness/holiday cover in a very busy, computerised surgery which is open 8am plus extended hours until on a rota

    Previous experience desirable, though not essential as training will be provided.

    Clerical and keyboard skills are essential.

    About us

    We are a 4 partner practice with 7600 diverse patients, with a team of sessional GPs, a salaried GP, Physician Associates, Advanced nurse practitioner, Nurses, Health Care Assistants, Clinical Pharmacist, Psychology Associate receptions and admin teams. We are a research practice with 2 research nurses. We train doctors to become GPs and we have doctor and nurse students from UCLAN

    Opportunity to join NHS Pension Scheme

    Job description

    Job responsibilities

    JOB SUMMARY

  • Main duties to include dealing withincoming telephone calls confidently and signpost patients to the appropriateservice or healthcare professional in a courteous, efficient, and effectiveway.
  • To be able to process appointmentrequests from patients by telephone or by the relevant NHS approvedcommunication tool, following the Care Navigation protocol.
  • To provide a professional and comprehensive information support service to the practice team.
  • The post holder will be expected to undertake a range of clerical task, including the use of a PC for data inputting and operation of the EMIS Web system.
  • The post holder must gain a working knowledge of clinical coding and the QOF reporting system.
  • To provide a point of reception contact for patients and act as a focal point of communication between patients doctors and other members of the clinical and administrative staff.
    • Person Specification

    Qualifications

    Essential

  • Good standard of education

    • Desirable

  • GCSE grade A to C in English and Maths

    • Experience

    Essential

  • Experience of dealing with the public
  • Good written and oral skills
  • Excellent telephone skills
  • Good IT Skills
  • Excellent communications skills
  • Ability to work under pressure
  • Initiative and common sense
  • Self-Motivator
  • An understanding, acceptance and adherence to the need for strict confidentiality

    • Desirable

  • Previous work experience in General Practice with a knowledge of clinical coding/Emis Web
  • Previous work experience involving dealing with the public or customer care in a reception environment
  • A demonstrable commitment to professional development
  • Experience of routine administration tasks filing, record-keeping

    • Additional

    Essential

  • Ability to work as part of an integrated multi-skilled team
  • Able to work in a changing environment
  • Having a 'Can do' attitude
  • Enthusiasm for the job
  • Interest in the work of medical receptionist
  • Friendly and approachable
  • Flexibility of working hours
  • Tidy appearance
  • Personable
  • Caring
  • Honest

    • Desirable

  • IT skills
  • Knowledge of microsoft products