- Be responsible for end-to-end IT Service for BG.
- Be responsible for all Major Incidents across BG including the root cause remediation.
- Design, implement and maintain comprehensive incident response plans to minimise downtime and ensure timely restoration of critical IT services.
- Provide expert guidance during major incidents coordinating cross functional teams to resolve issues effectively.
- Define the Service Strategy for BG.
- Manage all Service controls including Alerting, monitoring and Disaster Recovery of key IT services.
- Create, define, and report on Critical Customer journeys aligned to Operational Resilience.
- Build a Service culture across BG Tech team.
- Build Service Reviews across internal and external IT teams to ensure that IT Service outcomes align to Business strategy and are fit for purpose.
- Develop and implement IT service management strategies and policies.
- Monitor and Optimise IT service performance for BG.
- Develop and implement regular performance reports and metrics.
- Experience of leading or materially contributing to IT Strategy, IT Project delivery and technology architectures.
- Proven track record of successfully delivering complex IT solutions on time and within budget.
- In-depth understanding of IT service management frameworks, processes, and methodologies
- Proven experience in business continuity and management
- In-depth knowledge of software knowledge, in-life cycle, IT infrastructure and emerging technologies.
- Leadership experience in managing and developing high performance teams.
- Skilled communicator and report writing with the ability to influence and motivate others.
- Experience of financial services regulatory environment and key regulatory regimes
- Experience of working at senior levels and able to present, influence and to advise senior management including boards.
- Proven track record in applying good judgement based on business information and assessment frameworks in order to determine the degree of business and regulatory risk posed by actions and issues within the business.
IT Service Lead - Brighton, United Kingdom - Bupa
Description
Job Description:
IT Service Lead – Bupa Global
Location: Victory House, Brighton
Permanent contract
Salary range: £80k+ Dependant on experience
Role specific benefits: 10% Management Scheme Bonus
Full time
We make health happen
At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives.
Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way.
The purpose of the role is to ensure the efficient and effective management of BG IT Services ensuring alignment with business objectives and customer requirements.
How you'll help us make health happen:
Key Skills / Qualifications needed for this role:
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.