Tenancy Management Officer - Lyndhurst, United Kingdom - New Forest District Council

New Forest District Council
New Forest District Council
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Lyndhurst, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Tenancy Management Officer (P01141):

Job description


Want to make a difference in your local community?


We are looking to recruit a capable and experienced Tenancy Management Officer to join our developing Estate Management and Support Service.


Your role will focus on ensuring that our neighbourhoods are safe, our housing stock is maintained and enhanced to a good standard by working with other teams and customers.

You will ensure that customers' Tenancy Agreements are adhered to.


Talented problem solver?


This will require you to manage a busy workload consisting of nuisance/ASB cases, supporting all parties (complainants, perpetrators, and witnesses) with an emphasis on problem resolution to increase cohesion and customer satisfaction using a range of positive interventions.


In addition, you will be required to manage estate inspections, ensuring all health & safety concerns are identified and referred to our internal Housing Maintenance team.


A range of tenancy management visits will be undertaken for meetings, new tenancy sign ups and all other relevant duties pertaining to managing a variety of tenures within a large housing stock.


Do you love getting out and about?
You will be working a mixture of office, community, and home working.

Your base is at Appletree Court in Lyndhurst with the technical support and ability to work remotely across the district to deliver an effective customer-based service.

The role requires you to undertake visits therefore a full driver's licence and use of a car is essential. A monthly car allowance will be paid in addition to mileage expenses incurred.

There may be occasions that you will be required to work outside of core working hours.

  • A minimum of 5 GCSE's or equivalent to.
  • Excellent communication skills as our client base is diverse.
  • A minimum of 2 years Tenancy Management experience within a Social Housing setting.
  • An uptodate knowledge of the Housing Act 1985, Localism Act 2011 and the Anti-Social Behaviour Crime and Policing Act 201
  • Possess a proven track record of effectively dealing with nuisance and Anti-Social Behaviour and experience of multiagency working.

What's in it for you?
- £26,980 - £35,030 per annum
days annual leave (plus an additional 5 days after 5 years' service)

  • Local Government Pension scheme
  • Onsite parking
  • Employee Assistance Programme
  • Hybrid working
  • Wide range of employee discounts at high street retailers, including supermarkets, stores, and restaurants
  • Cycle to Work scheme which could save you around 40% on cycles and accessories
You will enjoy variety and the support of a great team and organisation.

You will have flexibility and freedom to solve problems, get positive results and make a real difference to the lives of our customers.

New Forest District Council is a great place to work, and you will have a great team to work with.

We believe that all employees make a valuable contribution to the work of the Council and that is why we encourage a trusting and open culture where each employee is supported and respected equally, ideas are actively sought, and self-development promoted


Benefits include:


If you would like some more information about this post or would like an informal chat please contact Sharon Wicks or Vicky Bray on Previous applicants need not apply.

Closing Date: 28th February 2023


Interview date:
w/c 13th March 2023
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