Head of Account Management - Newbury, United Kingdom - Global Freight Solutions

Global Freight Solutions
Global Freight Solutions
Verified Company
Newbury, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Department:
Account Management

Reporting to:
Customer Relationship Director

Location:
Hybrid - Horsham, Warrington, or Newbury

Contract:
Permanent

Hours: 37.5, Monday-Friday

Date:
March 2024

Salary:
£55,000-£60,000 + commission, benefits.

Join Our Team as Head of Account Management

Are you a dynamic leader with a passion for driving client success and fostering long-lasting relationships? Do you thrive in an environment where innovation and collaboration are encouraged? As the Head of Account Management at GFS, you will play a pivotal role in shaping the future of our client relations strategy. Your primary responsibility will be to lead and inspire a team of talented account managers to deliver exceptional service and exceed client expectations.

Main areas of responsibility

  • Develop and implement a unified vision, structure & account management strategy across the organisation working hand in hand with senior leadership.
  • Lead the account management strategy for GFS Customers from microSME to Corporate clients.
  • Provide guidance and rigor in developing account strategies and create a mechanism for sharing best practices.
  • Actively participate in strategy development and implementation of strategy for at risk engagements.
  • Partner with Sales, Revenue management & Operations to drive an effective margin management strategy.
  • Establish a training program for account management in conjunction with the GFS training team to continually develop the account management team.
  • Work closely with Marketing in developing client propositions, presentations, and other collateral.
  • Contribute significantly to sales support, strategic and financial planning, and product development.
  • Be responsible for establishing and creating account management KPIs, client risk and opportunities and more.
  • Mentor and motivate direct reports to achieve productivity, supporting their personal and professional development, and business succession planning.
  • Ensure that poor performance is managed and remedied via support, training or disciplinary action as appropriate. Liaise with Human Resources on all employment issues.
  • Take ownership of creating staff engagement amongst the team and with the wider business.
  • Keep an accurate and uptodate record of internal and onthejob training received by staff.
  • Complete annual employee appraisals with all direct reports.
  • Complete annual training needs analysis forms with all direct reports.
  • Complete monthly, detailed 121's with direct reports.
  • Organise comprehensive inductions and support and coach new starters joining the team.
  • All other reasonable requests as specified by senior management.
  • Recruitment of staff as required.

Education & Experience

  • Essential:_
  • A minimum of 10 years' experience in account management, ideally with global leadership.
  • Strategic thinker with long term planning abilities and the ability to attract and retain top talent, good performance management and team leadership.
  • Understands individuals' career aspirations and develops personalised plans in partnership with senior leadership to help account managers grow their skills/performance.
  • A demonstrable ability to identify new business opportunities, retain business and meet/exceed revenue targets.
  • Works collaboratively with all supporting departments, to ensure all account management understand what we are trying to accomplish and the importance of their role in our success.
  • Strong people and influencing skills with senior level leaders regarding matters on an organisational level.
  • Consistently seeks ways to improve processes, productivity, and profit.
  • Desirable:_
  • Exposure to the transport and logistics industry
  • Personal:_
  • An enthusiastic achiever with a 'can do' attitude'.
  • Tenacious while being able to build positive relationships with clients and colleagues.
  • Tackles problems and takes independent action where appropriate, seeks out new responsibilities, generates new ideas and practices selfdevelopment.
  • Strong personal values.

Job Types:
Full-time, Permanent


Salary:
£55,000.00-£60,000.00 per year


Benefits:


  • Additional leave
  • Bereavement leave
  • Casual dress
  • Company pension
  • Free parking
  • Onsite parking
  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Commission pay

Education:


  • GCSE or equivalent (required)

Experience:


  • Account management: 5 years (required)

Work Location:
Hybrid remote in Newbury
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