Trend Coordinator, STR- London - CoStar Group

    CoStar Group
    CoStar Group London, United Kingdom

    1 month ago

    Default job background
    Full time
    Description

    RESPONSIBILITIES

  • Scope out and produce all client requests for adhoc products.
  • EnsurethatallreportsdeliveredadheretoSTR'sTrendReportguidelines,tomaintainourreputationforaccurate, confidentialdata.
  • Beproactiveinupsellingopportunitieswithclients,ensurethatalladditionalproductoptionsarepresented– listen to the client requirements and match suitableproducts accordingly.
  • LiaisewithIndustryPartnercolleaguestoprovidefeedbackandupdatesonclientswherethereneedstobemore proactivemanagement,orsalesapproaches.
  • Manage billing processes, including the charging of credit cardsas necessary
  • Work with the accounting team to assist in credit control, ensuring that clients are aware of any outstanding debts during subsequent correspondence
  • Resolvereportenquiriesinatimely,efficientmanneras andwhentheyarise.
  • Monitorandorganiserecordsofadhocreportsalesandassistaccountingwithinvoicingrequests
  • WorkdiligentlytoensurethatTrenddepartmentisexceedingthedesignatedturnaroundtimes
  • Ensurethatallreportssoldaretrackedininternaldatabases
  • Provideexcellentclientservice;resolvereportanddatainquirieswhentheyarise
  • Workinaglobalteamtoensurethatinternalandexternalclientsreceiveanswerstotheirquestions
  • Maintainkeyworkingrelationshipswithinternalsuppliers,forexample,colleaguesacrosstheglobe,ensuringthat theyareawareoftheprocessesthatneedtobefollowedwhenorderinganadhocreport.
  • Followandanalyseindustrytrends,andstrategicmovementsbycompetitorstoassesspotentialmarketthreatsand identifypotentialproductenhancements
  • Providefeedbacktotheleadershiponprocess advancementsthatcouldbemade
  • Keep up to date with market developments inthe industry
  • Attendtrainingandactivelyseektocontinuallyenhanceunderstandingof CoStar and STR'sproductsandvalueproposition
  • Attend marketing events, team meetings, kick off meetings and functionsas required
  • AdheretoallSTRprocessesandpoliciesandmaintaincustomerconfidentiality
  • Ensure CoStar & STR brand and corporate values are evident to the customer atall times
  • Understandandadheretothe CoStar & STR'svisionandourvalues

    • QUALIFICATIONS

  • Knowledge and understanding fundamentals of the global hospitality industry. Deep knowledge and understanding of the various types of clients and their requirements for data. Understanding stakeholders in the industry as well as the commercial real estate aspect of the industry, bring a network would be preferred.
  • Knowledge of selling hotel performance data within the hospitality industry. Computer literate, experience of MS Office and MS Outlook essential. Highly numerate with an eye for detail and a strong desire for accuracy. Focus on Excel and numeration skills on expert level to check against system as well as being able to handle client negotiations. Identifying upselling opportunities customise client offers to their specific requirements and successfully close deals. Preferred language skills Spanish, French, German Being able to lead small projects within the team/ Project management experience
  • Ability to work with clients, partners, and STR personnel at all levels from C-level downwards establishing credibility and building trusted status. Proactively approaching clients and engaging with them on regular basis directly in face to face meetings as well as digitally. Providing excellent customer service in challenging situations while maintaining STR/CoStar brand standards. Initiative and creativity for new business opportunities.
  • Able to work with internal and external clients to a very tight deadline. Able to interact effectively with people at all levels in an organisation including hotel executives and their staff. Team working skills, potentially already experience in managing teams.
  • Capableofdealingwithurgentrequeststhatcancomefrominternalandexternal clients,whilemaintainingtheturnaroundtimesforotherprojects.Abletoquickly change focus area from region toregion. Be flexible and reactive to business needs outside of the scope. Ability to run multiple tasks at the same time, orders at different stages and effective prioritizing of active offers. Needs to excel in a past pacing work environment.
  • Able to prioritise and deliver accurate results. Completing all documentation accurately and thoroughly.

    • WHAT'S IN IT FOR YOU?

    Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment based in iconic buildings the Shard and Blue Fin. Other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay, birthday lunches and much more[localise for each country]