Senior Community Manager - Greenford, United Kingdom - Greystar Europe

Greystar Europe

Verified Company

Greenford, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is a unique and exciting opportunity to be part of a large purpose designed 'Build to Rent' development based in the up and coming Greenford area.

The Senior Community Manager is responsible for leading and implementing the activities which will ensurethis is a best in class community, in addition to collaborating with wider teams and functional leaders across the business as well as external stakeholders to introduce and sustain best practices.

Key Role Responsibilities:

Contributes to the delivery of a complex and evolving staffing structure, covering our inhouse Community & Estate Management, Leasing, Concierge, Resident Events Management and Maintenance departments.
Provides supportive and inspiring leadership to the team by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices.
Acts as a role model always by demonstrating the core values.
Leads the team to create positive memorable experiences by exceeding expectations for all residents.
Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals.
Ensures marketing campaigns, advertising and promotional activities are effectively implemented.
Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations, and providing performance data and reporting.
Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience.
Meets targeted revenues by making rate recommendations based on market data and monitors payments.
Prepares and forecasts annual budgets by analysing financial statements, reviewing marketing information, and accessing operational reports.
Manages the financial performance, attending regular P&L reviews with stakeholders.
Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and ongoing communication about the performance of the properties, and responds with urgency to client/owner concerns, questions,issues, and requests.
Promotes resident satisfaction and retention by ensuring a timely response to questions, requests, and complaints in a timely manner, and taking appropriate action to resolve and address service issues.
Assesses team member training needs and ensure thorough understanding of systems and adherence to policies.
Develops capability of team members to meet key performance goals and future succession requirements.
Originates, approves, and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.
Oversees the tenancy management process by coordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.
Works hand in hand with Health & Safety to drive a safety culture by managing and monitoring the appropriate health & safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and riskfreeenvironment.
Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.
Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.

Key Relationships:

Regional Operations Managers, Investors & Portfolio Management Team.
Corporate Support Teams including HR, Finance, Systems, Sales & Marketing, Health & Safety & Capital Projects.

About You

Good level of general education.
Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
ARLA, IRPM courses completed is desirable.
Proficiency in using property management software. Training will, however, be provided.
A knowledge and understanding of UK Health and Safety policies preferably with some form of recognised training i.e. IOSH or NEBOSH.
Experience of successfully driving leasing performance and managing operations within the property sector or similar environment.
Experience of leading a team and a proven track record in delivering service excellence in a similar management role/ environment.
Detailed knowledge of Landlord/Tenant Legislation.
A strong team player but capable of working autonomously and taking ownership.
Excellent organisation skills with the ability to multi task and prioritise
Excellent verbal and written communication skills.
Numerical skills necessary to complete the above activities.
Demonstrated management and leadership skills sufficient to recruit, lead, direct, evaluate and manage team members to achieve high performance, including maintenance specialists.
Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
Flexible approach to working in a fastpaced environment and adaptable to thriving in a changing environment.
Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.