Internal Sales and Customer Support Advisor - Sudbury, United Kingdom - Just Recruitment Group

Description

Just Recruitment are working with a well-regarded and established business, based in Sudbury. They are looking to add an Internal Sales and Customer Support Advisor to their team.

The key purpose of this role is to offer a 1st class service to all customers, contacting the business via phone, email or web orders.

You will be required to work with all colleagues and multiple departments, to ensure a smooth customer journey, through the business.

Duties include:

Processing customer ordersPreparation of quotes/bills of materials and determining effective pricingDeal with sales enquiries on all products within the companies rangeDeal with enquiries on customer accountsLiaising with warehouse regarding special delivery ordersRaise purchase ordersFollow up quotationsManage all aspects of customer relationshipsWorking as part of the team to drive positive company sales resultsHit and exceed agreed KPI'sWillingness to learn processes already in place whilst striving to improveEnsure all customers are dealt with in a timely and friendly mannerUndertake ad hoc projects as requiredCandidate requirements:Experience of working within an Internal Sales/Customer Service teamAn understanding of the sales process within a distribution environmentIT literate in particular MS Office and ERP systems, knowledge of SAP would be an advantageExcellent communication skills both written and spokenAble to work as part of the team or on own initiativeFlexible attitude to working patternsA natural problem solverThis is a great opportunity, to join a stable team.

Working hours are Monday to Friday 8am - 5pm.
Offering an excellent working environment and great benefits package