Information Technology Manager - Hertfordshire, United Kingdom - ITS Recruitment | ITS Works

Description

IT Manager / Infrastructure Lead

• MSP, HertfordshireDoes the idea of making a significant difference in the quality of IT in multiple, small businesses, excite you?Reporting to the owner of the MSP, you will assume the IT Manager role for all customers, building relationships with staff, always seeking to improve the user experience.

The company is highly client-focused, building trusted relationships, and dedicating time to understand their needs and delivering a white-glove service when needed.

The role is home-based, servicing clients in Hertfordshire, mostly remotely.


Responsibilities:

IT Management:
Design, maintain, and develop all clients' IT solutions


Support:
Provide 3rd Line support on tickets escalated by the Service Desk

Project Management:
Plan, execute, and oversee IT projects, ensuring timely completion

Network Security:
Implement robust security measures, configuring firewalls, managing VPNs, and safeguarding network infrastructure against potential threats

Server Administration & Virtualisation:
Manage server operations and virtual environments, utilizing tools like VMWare, PowerShell, and SSH for peak performance and reliability

Cloud Services Management:
Manage and integrate cloud solutions, including Azure, Office 365, and Zoom, ensuring seamless operation and service coherence

Data Backup & Recovery:
Implement and maintain data backup procedures and disaster recovery operations.
Strong familiarity with both Windows & Mac. Proficiency with Linux is a bonus.


IT Policy Development and Documentation:
Develop robust IT policies and procedures, ensuring comprehensive documentation of customer IT configurations for clarity and compliance
User Training &

Support:

Provide training and support to client's staff.upskill 3rd party Service Desk Analysts wherever possibleThis is a fantastic opportunity to work closely with business owners, designing solutions and ensuring their technology enables their success.

IT Manager / Infrastructure Lead - MSP, Hertfordshire