Customer Service Representative - Newcastle upon Tyne, United Kingdom - DXC Technology Inc.

Description

Customer Services Representative page is loaded Customer Services Representative
Apply locations GBR - NBL - NEWCASTLE UPON TYNE time type Full time posted on Posted Yesterday job requisition id

Job Description:

Job Title:
Customer Services Representative (CSR)
Newcastle (Cobalt) Contact Centre
Working Hours: 37 1⁄2 hours per week, Monday – Friday, 9 am to 5 pm

About Us:

Join our dynamic team at DXC, a leading global Technology company, working on a prestigious contract with one of the world's leading banks, J.We are currently seeking dedicated and customer-focused individuals to join our Newcastle (Cobalt) Contact Centre as Customer Services Representatives (CSRs).

Role Overview:

As a CSR, you will play a crucial role in handling all aspects of customer contacts, including telephone interactions, written correspondence, and forms.

You will be responsible for managing your own time, attendance, and punctuality while ensuring adherence to current Policies/Procedures, processing rules, and efficient navigation of various systems.

Morgan POca account holders via telephone, written correspondence, and forms.
Guide account holders accurately and professionally through business processes, enhancing the overall customer experience.
Adhere to and be familiar with Policies/Procedures, processing rules, and POca systems.
Cross-train in all business areas to provide cover for other Contact Centre staff as required.
Maintain adherence to agreed call/written quality standards.
Morgan administration policies and procedures with a common-sense approach.
Excellent telephone manners.
Previous experience working in a Contact Centre.
Previous Back Office experience, including letter writing.
Opportunity to work for a leading global Technology company on a prestigious contract with J.Competitive salary.
~25 days annual leave plus Bank Holidays.
~ Pension.
~ Competitive Benefits Package.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company.

DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.

locations GBR - NBL - NEWCASTLE UPON TYNE time type Full time posted on Posted 5 Days Ago DXC Technology (


NYSE:
DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds.

The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience.