Director Of Customer Experience - Scotland - beBeeDeputyManager

We bridge the world through travel. Our story began in 2005 when two lifelong friends and entrepreneurs driven by their passion for travel launched Agoda to make it easier for everyone to explore the world. · ,Deliver outstanding service to guests and partners via phone email and ...

Delivering fantastic customer service over the phone and face-to-face Managing administration tasks and resolving customer queries with efficiency Using our CRM system to track and resolve customer cases Understanding what each customer needs are when they arrive and ensure a smo ...

We empower our people and trust them to make their own decisions for customers, with none of our calls being scripted. · You'll be joining a team that constantly seeks ways to improve our customer and employee experience by embracing new ideas. · ...

The Guest Experience Manager is the heartbeat of our hospitality operations. · Oversee the end-to-end guest experience. · Maintain our "24/7 responsiveness" promise by managing guest inquiries via various channels. · ...

Manage day-to-day operations of a customer service team ensuring high-quality service delivery and achievement of KPIs and SLAs lead and develop the team with a values-driven approach. · Recruitment & Resourcing · Operational Management Manage phone lines and email inboxes to mee ...

We are looking for a Customer Experience Specialist to join our team. The successful candidate will be passionate about helping others and making a difference. · Owning calls through to resolution. · Establishing effective interpersonal relationships. · Sharing knowledge and info ...

Manage day-to-day operations of a customer service team, ensuring high-quality service delivery and achievement of KPIs and SLAs. Lead and develop the team with a values-driven approach. · Recruitment & Resourcing · Operational Management · Manage phone lines and email inboxes to ...

We're looking for a CUSTOMER EXPERIENCE ADVISOR. This is more than just the friendly face and voice of Santander. You'll be a listener and problem solver. · You'll thrive on the variety this gives you and take satisfaction in operating in a multi-skilled environment.. · This role ...

Santander is looking for a Customer Experience Advisor based out of Edinburgh HS Branch. · ...

About Agoda At Agoda we bridge the world through travel Our story began in 2005 when two lifelong friends and entrepreneurs driven by their passion for travel launched Agoda to make it easier for everyone to explore the world Today we are part of Booking Holdings NASDAQ BKNG with ...

We are looking for a Customer Experience Advisor based out of Edinburgh HS Branch. You will be responsible for acting as the first point of contact for customers in branch or over the phone. · Acting as the first point of contact for customers in branch or over the phoneAssisting ...

We are looking for a Customer Experience Advisor to work in our Edinburgh branch. As a Customer Experience Advisor, you will be the first point of contact for customers and will be responsible for assisting with day-to-day transactions and queries. You will also be responsible fo ...

No two days are the same at Agoda. Data and technology are at the heart of our culture, · fueling our curiosity and innovation. · Deliver outstanding service to guests · and partners via phone email chat Handle a high volume · of inquiries deliver accurate timely resolutions Tak ...

We're looking for talented individuals to join our team as Customer Experience Hosts. · You'll have the opportunity to bring a smile to our customers' faces through creating a welcoming on board atmosphere, · assisting with luggage,and ensuring our customers leave with a positive ...

This is a Guest Experience Manager role to ensure that every traveler staying in a mySTAYINN property receives world-class service from the moment they inquire until they check out. · Journey Management: Oversee the end-to-end guest experience. · Communication Excellence: Maintai ...

We are looking for a Customer Experience Cloud & AI SME to lead the design, development, and optimization of self-service customer portals while integrating AI-driven automation across both Salesforce and external ecosystems. · Develop & Optimize Self-Service Customer Portals · A ...

+ Job summary: As Guest Experience Manager you will oversee the entire guest journey ensuring every traveler receives world-class service from inquiry to check-out. You will act as vital link between technology-driven booking systems and physical reality of guest's stay.+ · + Key ...

This is a full-time role based in Edinburgh overseeing day-to-day operations to ensure customer satisfaction and an exceptional customer journey. · Proven experience in Customer Satisfaction and enhancing Customer Experience. · Strong Analytical Skills with the ability to assess ...

We're looking for a passionate Customer Experience Assistant to join our team at TBCo in Leith Edinburgh. · ...

This is a full-time role based in Edinburgh. The role involves overseeing day-to-day operations to ensure customer satisfaction and an exceptional customer journey. · a generous annual leave allowance plus your birthday day off. · In addition to our company pension. · sick pay, · ...

We're Civica and we make software that helps deliver critical services for citizens all around the world. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. · Experience in employee ...