Customer Service Representative - Ipswich, United Kingdom - Ipswich Borough Council

Ipswich Borough Council

Verified Company

Ipswich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Ipswich Borough Council, Ipswich, Suffolk IP1 2DE:

£24,705
£25,547 per annum:

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37 hours per week:

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Permanent:

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Reference: 0368:

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Required as soon as possible.

The
Customer Services Team is a fast-paced, growing service, putting customers at the heart of everything we do and getting it right first time is our priority.

We are a dynamic team who work together to ensure customers have the best experience.

Day to day
Sociable working hours covering the operation between 8.30am to 5pm Monday to Friday, no weekends.

About you

You will have experience in providing outstanding customer service, listening effectively to customers, showing empathy and understanding, and enjoy working with members of public.

Customer Care, knowledge of MS Outlook, the internet or similar software would be an advantage.

You will be passionate about customer services, getting it right first time and providing a prompt, courteous and personable service.

What we offer you
After successful completion of probation, you will receive enhanced payment.

We offer a comprehensive training package, including 1-to-1 training, ongoing development and support.

You will be part of busy and target driven contact environment, delivering excellent customer service on behalf of Ipswich Borough Council.

As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.

Closing date: 1 pm, 17 December 2023.

Interview date:
week commencing 2 January 2024.
The selection process will be a test followed by virtual interview.

A basic disclosure check is required for this post.

Job Types:
Full-time, Permanent

Salary:
£24,705.00-£25,547.00 per year

Work Location:
In person