- GCSE (Grade C or above) in Maths and English (or equivalent qualification)
- OR NVQ Level 2 in relative subject, Customer Care skills or Administration (or equivalent qualification) or at least working towards
- RSA CLAIT qualifications or ECDL or equivalent
- Experience of working in a customer care or office environment
- Knowledge or experience of NHS working
- Good data entry/keyboard skills
- Ability to prioritise and organise own workload
- Good written and verbal communication skills
- Be accurate and pay attention to detail in work produced
- Understanding of NHS waiting times Targets
- Experience of Health Records, Outpatients and Waiting List
- Understanding of booking systems, maintaining diaries
- Ability to maintain confidentiality
- Ability to work to tight deadlines
- Ability to work as an individual and as part of a team
- Hold a full, clean driving licence
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Receptionist - Band 2 - Lincoln, United Kingdom - United Lincolnshire Hospitals NHS Trust
Description
Job summary
Within Therapies we have an opportunity for a band 2 Administrative/Clerical Receptionist to join a 20+ strong administrative team across four main therapy departments. Your base will be Lincoln site. The job involves supporting therapy services to maintain Physiotherapy and Occupational Therapy departments out puts across the sites.
Main duties of the job
To ensure patients receive appointments within the local and national targets set.
To ensure patients and staff receive all relevant information in a timely, accurate and effective way.
To ensure all data relating to patients is captured in a timely and accurate manner. To provide a customer focused booking service.
To provide reception services, to relevant areas in a professional, understanding and courteous manner.
To follow agreed procedures and protocols.
About us
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.
Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.
Job descriptionJob responsibilities
What should you do next?
Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you
Person SpecificationQualifications
Essential
Desirable
Previous Experience
Essential
Desirable
Knowledge, skills, aptitudes
Essential
Desirable
Specific Requirements
Essential
