Contracts Coordinator - Slough, United Kingdom - John Crane

John Crane

Verified Company

Slough, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have a fantastic opportunity for a Contracts Coordinator working within Production area.

This is a crucial role in order to support John Crane to optimise our operational performance through this proactive and customer-focused position as a Contracts Coordinator.

As Coordinator you will be responsible for ensuring the seamlessly smooth operation of your customer portfolio by managing inquiries, resolving issues, and maintaining customer satisfaction through the management of each operational milestone from contract handover to shipment of goods.

This role is a full-time role based from our Headquarters within Slough working Monday to Friday in normal hours.

John Crane is an equal opportunity employer. We celebrate diversity and are committed to crafting an inclusive environment for all employees.

Duties & Responsibilities (not limited to)

Respond promptly and courteously to requests, concerns, and complaints, striving to exceed their expectations, always placing the "Customer 1s t".
Coordinate with internal departments, including sales/commercial, operations and engineering to address customer needs and resolve issues effectively.
Process orders (new and/or aftermarket), returns, and exchanges accurately and efficiently through the loading of requirements/components into SAP to drive supply of both internal and external components within project timelines.
Vigilantly manage the orderbook intake for informed decision making.
Monitor customer satisfaction levels and gather feedback to identify areas for improvement.
Assist in the development and implementation of customer service policies and procedures.
Stay updated on product knowledge and company policies to provide accurate information to customers.
Collaborate with team members to ensure seamless communication and workflow within the customer service department.
Host customers and inspectors on site related to your project.
Perform other duties as assigned to support the overall success of the customer service team.

The Individual

Previous experience working within production for engineering
Customer service focused
Proficient in using an ERP software
Excellent communication skills
Strong analytical and problem solving skills

Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company flourish.

All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.

We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.