Spa Receptionist - Dunbartonshire, United Kingdom - Cameron House

Cameron House
Cameron House
Verified Company
Dunbartonshire, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Ref:
CAM1930


Branch:
Cameron House


Location:
Cameron House, Loch Lomond


Salary/Benefits:
£22,470 plus excellent company benefits


Contract type:
Permanent


Hours:
Full Time


Shift pattern:
shift typically between 6.30am and 9.30pm


Hours per week:40 hours per week 5 days from 7 and includes weekend working


Posted date:19/05/2023


Closing date:21/06/2023

We have a unique opportunity for a Spa Receptionist to join our team.

Magnificent and uniquely inspirational.

Cameron House, a 5 star resort nestled on the world-famous bonnie banks of Loch Lomond has reopened following a multi-million pound restoration.

Located where the Scottish Highlands meet the Lowlands, the 17th century Baronial estate where Cameron House resides is rich in character and history.

With an award-winning Spa with rooftop infinity pool, an 18-hole championship golf course, an extensive array of resort activities, and a choice of six restaurants and five bars that will cater to everyone.

The iconic lochside setting is impressive in its grandeur, celebrated and treasured.

Set within 400 acres of beautiful Scottish countryside, adventure is on your doorstep, with Loch Lomond providing the perfect location for water sports and land activities, including speedboat tours, paddle boarding, canoeing and kayaking, 4X4 off-road driving, falconry and more.


THE ROLE - SPA RECEPTIONIST:

Cameron Spa is award winning. Our state-of-the-art hydro and thermal facilities include the iconic roof-top infinity pool.

There's a VIP couple's room with mineral bath, steam room and private balcony, and Rasul mud chamber, steam room and relaxation suite.

Our team of highly qualified therapists deliver a treatment menu for all occasions be it a full-day indulgence or express treatment, guests are sure to leave relaxed and rejuvenated


As part of this large team, you will report to the Spa Manager and your scope will be to greet guests and provide check -in, book appointments, and assist with questions relating to spa products and services.

You will ensure an exceptional first impression and overall unrivalled experience for all our Spa members and guests.


Key things you will be responsible for:
Providing a warm personalised welcome and handling guest feedback and requests

Following opening and closing checklists

Selling treatments, spa experiences and retail items through recommendations and great product knowledge

Spa reservations and confirmations

Diary management of treatment bookings

Cleanliness and order of the reception areas

Requisitioning of stationary and supplies

Cash and payment handling and daily banking and cash up procedures

Pool water testing and reporting results

CCTV checks to monitor the safety of our guests

Reporting maintenance issues

General assistance to spa assistants and the therapy team

***:

WHO WE ARE LOOKING FOR:

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don't have a 'typical' employee, there are some specific qualities or traits we look for.


People who want to achieve great things - your interest in us suggests you have the ambition, drive and determination to meet challenges head on.

People who are naturally friendly - who genuinely care about our guests and the service they receive.

People who will always go beyond what our guests expect from us to make their stay a special and memorable one.

People who show the same level of care for their team, as our guests - It's about supporting our colleagues to be the best they can be and to do the best job they can.

People who will respect and protect the magical place we work in - it's up to all of us to look after our environment and never take it for granted.


TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:
National 5 in English and Maths or equivalent qualifications
Experience of working in customer service, hospitality or the spa industry
Ability to quickly build excellent working relationships and a flexible approach to work
Excellent communication and interpersonal skills
Good IT skills and ability to use hand held technology


WHAT'S IN IT FOR YOU?:

At Cameron House we can offer fully funded, work-based training and development.

Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We offer a generous range of employee benefits and, given what we do and where we are, you'll have plenty of opportunity to make the most of our own five-star facilities


Here's what to expect:

  • Referafriend scheme
  • Birthday lunches and long service awards involving recognition with high street shopping vouchers and overnight stays
  • Free Leisure Club Membership, discounted PT sessions, friends and family discounts.
  • Employee care service, offering lifestyle and wellbeing support a
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