- Liaising with external and internal engineers daily
- Daily processing of Tool Replacement Forms and updating CRM
- Despatch of replacement customer Equipment
- Updating customer Contracts with relevant Equipment
- Processing Daily Job Sheets
- Processing Stock Adjustments
- Adding the customer tool information onto CRM and keeping the repair spreadsheet fully updated.
- Processing of card payments for customer tool repairs
- Despatching tools once repaired, and ensuring an invoice is submitted to customer.
- Raise invoices for Damaged Tools once order number is received
- Creating new Rental Contracts and sending them to customers for signature via Zetadocs (auto document sending programme)
- Arrange collection of unwanted Rental Tools
- Booking into stock all Rental Tools which have been returned by the customer
- Cancelling any Rental Contracts for returned rentals
- Creating monthly rental invoices in accordance with monthly renewal report
- Request order numbers from customers where appropriate to cover the Rental Renewal
- Submitting rental invoices to customer via Zetadocs
- Processing Credits and Booking in of machines/tools returned from Rental
- Record all Service/Breakdown visits on the maintenance schedule
- Ensure the Engineering Calendar is immediately updated
- Microsoft CRM and Navision experience desirable but not essential
- Auto enrolment pension
- Life insurance x4 salary
- Private medical after 2 years
- Christmas shutdown
Service Coordinator - Maidenhead, United Kingdom - Bennett and Game Recruitment LTD
Description
Service Coordinator / Administrator - Packaging Equipment - MC269789
Service Coordinator / Administrator required for an international packaging equipment manufacturer based in Taplow. The successful candidate will have similar experience within service engineering administration.
Service Coordinator / Administrator - Packaging Equipment Position OverviewProcessing customer tool quotations, sending quotations to customers and chasing for a response/order number.
Processing an Estimate for repair to Customers whose Rental Tools have been damaged beyond our 'fair wear and tear' policy and follow up a response/order number
Despatching new and additional Rental Equipment to customers
External engineering paperwork
Record Breakdown Calls and pass comprehensive information through to the relevant External Engineers
Basic Microsoft Word, Excel and Outlook skills essential
Previous experience in a similar role
Service Coordinator / Administrator - Packaging Equipment Position RemunerationSalary likely circa £30k plus potential YE bonus (not fixed)
8:30am - 5pm
25 days holiday + banks
Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.